Marzena Koziol
Chicago,IL
Summary
Experienced business professional with a comprehensive background in managing and operating enterprises. Skilled in strategic planning, operational oversight, and team leadership, consistently driving results and achieving organizational goals. Recognized for fostering collaboration and adapting to dynamic business environments, ensuring seamless operations and optimal performance. Strong financial management skills and a proven track record of building and maintaining positive customer relations.
Overview
17
17
years of professional experience
Work History
Co-Owner/Operator
GDM Design LLC
08.2023 - Current
- Improved overall efficiency by implementing cost-effective technology solutions throughout various aspects of the operation.
- Directed hiring processes, ensuring a well-qualified workforce that contributed to the success of the organization.
- Managed daily business operations, resulting in smooth workflow and enhanced productivity.
- Maintained accurate financial records, enabling informed decision-making for future growth opportunities.
- Implemented marketing initiatives to attract new customers and increase brand awareness.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Designed, implemented and monitored web pages, plugins, and functionality for continuous improvement.
Office Manager
Indigo Remodeling
09.2019 - 08.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Implemented SEO best practices to drive organic search engine rankings and increase website visibility.
- Designed, implemented and monitored web pages, plugins, and functionality for continuous improvement.
Property Manager
ISC Capital LLC
09.2019 - 08.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Operations Manager
Capital Builders Inc
07.2014 - 08.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Business Development Manager
GMotorCars
01.2014 - 11.2014
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Implemented CRM tools to better track sales opportunities and customer interactions.
Business Development Manager
Carr's Honda
02.2013 - 01.2014
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Marketing Manager
Allstate Agent - Joanna Kapica
09.2011 - 02.2013
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Optimized website content for improved search engine rankings and increased web traffic.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Office Manager
Healthcare Dental Center
06.2010 - 03.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Insurance Customer Service Representative
Insure on the Spot
02.2008 - 06.2010
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Cashier
The Dog Stop
09.2007 - 07.2008
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Computer And Information Sciences
Wilbur Wright College
Chicago, IL01-2014
No Degree - Business Administration And Management
Northwestern College
Chicago, IL01-2013
High School Diploma -
Lane Tech College Prep
Chicago01-2010
Skills
- Operations management
- Marketing expertise
- Analytical thinking
- Team collaboration and leadership
- Organizational development
- Business administration
- Effective communication
- Adaptability and flexibility
- Customer service management
Languages
Polish
Native or Bilingual
Spanish
Limited Working
Accomplishments
- Successfully developed professional websites as a self-taught website designer. Delivered user-friendly, responsive designs that enhanced client brand presence and achieved measurable engagement improvements.
- Increased organic website traffic by implementing advanced SEO strategies.
- Used Microsoft Excel to develop a custom in-house Project Management solution.
Timeline
Co-Owner/Operator
GDM Design LLC
08.2023 - Current
Office Manager
Indigo Remodeling
09.2019 - 08.2023
Property Manager
ISC Capital LLC
09.2019 - 08.2023
Operations Manager
Capital Builders Inc
07.2014 - 08.2019
Business Development Manager
GMotorCars
01.2014 - 11.2014
Business Development Manager
Carr's Honda
02.2013 - 01.2014
Marketing Manager
Allstate Agent - Joanna Kapica
09.2011 - 02.2013
Office Manager
Healthcare Dental Center
06.2010 - 03.2012
Insurance Customer Service Representative
Insure on the Spot
02.2008 - 06.2010
Cashier
The Dog Stop
09.2007 - 07.2008
No Degree - Computer And Information Sciences
Wilbur Wright College
No Degree - Business Administration And Management
Northwestern College
High School Diploma -
Lane Tech College Prep
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