Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marzena Krzanowski

Rolling Meadows

Summary

Dynamic Service Operations Manager at Procom Enterprises, Ltd. with a proven track record in enhancing customer service and streamlining operations. Experienced in dispatch processing, organization, and adept at multitasking. I excel in leading and supporting the team to achieve high standards of technical support and client satisfaction. Bilingual communicator with a keen attention to detail.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Service Operations Manager

Procom Enterprises, Ltd.
Schaumburg
08.2017 - Current
  • Managed a team of 20+ personnel responsible for providing technical support services.
  • Work with the CCTV Department Project Manager on scheduling technicians for services and projects.
  • Participating in meetings covering services, projects, and incoming projects in order to facilitate prompt scheduling and allocate necessary resources.
  • Check service tickets upon completion to ensure all necessary information is written down, and the job is documented with photos.
  • Checking all service tickets for unfinished or canceled services, and coordinating future dispatch.
  • Responsible for completing and reviewing timesheets for Union and Company employees for payroll.
  • Checking all service requests submitted online or over the phone, and coordinating dispatch with a qualified technician.
  • Interviewing potential candidates for employment for any open position within the company.
  • Training newly hired technicians on the rules of the company, how to use the operating system, all the requirements of the job, and other responsibilities.

Auxiliary Officer

Police Department
Schiller Park
10.2015 - 05.2022
  • Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
  • Process prisoners, and prepare and maintain records of prisoner bookings and prisoner status during booking and pre-trial process.
  • Issue citations or warnings to violators of motor vehicle ordinances.
  • Direct traffic flow and reroute traffic in case of emergencies.
  • Perform foot patrols in assigned areas or using marked vehicles equipped with communications devices, monitored suspicious activities and report any violations of the law.
  • Assisted with traffic control at major events such as parades, concerts and sporting goods.

Sales/Customer Service Representative

FARMERS INSURANCE
Villa Park
02.2016 - 08.2017
  • Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
  • Calculate premiums and establish payment method.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Project Manager/Coordinator

Euro & Marbles and Granite
Schiller Park
10.2013 - 03.2015
  • Customer service.
  • Provides estimates to customers on-site, over the phone, and online.
  • Interlacing with homeowners and designers in person, over the phone, or via e-mail.
  • Conducting clients to coordinate installations.
  • Handling purchase orders and scheduling material delivery.
  • Documenting and filing all paperwork upon completion of the job.
  • Invoicing and collecting receivables.

Price Coordinator

TONY'S FINER FOODS
Niles
11.2010 - 04.2012
  • Ensured that pricing for all products within a grocery store is accurate and currently reflects the pricing list.

Cashier/Customer Service

PETSMART
Niles
02.2009 - 03.2010
  • Greet customers entering establishments.
  • Assist customers by providing information and resolving their complaints.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Responsible for new product displays.
  • Stock shelves, and mark prices on shelves and items.

Bank teller

5/3 Bank
Northbrook
01.2006 - 12.2007
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

Education

High School Diploma -

East Leyden High School
Franklin Park, IL
06.2006

Bachelor of Science - Business Administration

University of London
London UK

Skills

  • Customer service and support
  • Construction project management (residential)
  • Pricing strategies
  • Invoice processing
  • Office management
  • Document filing and organization
  • Appointment scheduling
  • Attention to detail
  • Data entry skills
  • Organizational skills
  • Schedule management skills
  • Computer literacy and skills
  • Bilingual communication (Polish)
  • Microsoft Excel proficiency
  • Windows OS familiarity
  • Google Workspace proficiency
  • Microsoft Office Suite knowledge
  • Administrative experience
  • Phone etiquette and handling
  • Typing proficiency
  • Multitasking abilities
  • Zoho Desk expertise
  • Microsoft Word expertise
  • Multi-line phone system operation
  • Office move coordination
  • Kanban methodology understanding

Certification

  • PERC Card
  • Driver's License
  • Certified Project Manager
  • Certified Notary Public

Languages

  • English, Fluent
  • Polish, Fluent

Timeline

Service Operations Manager

Procom Enterprises, Ltd.
08.2017 - Current

Sales/Customer Service Representative

FARMERS INSURANCE
02.2016 - 08.2017

Auxiliary Officer

Police Department
10.2015 - 05.2022

Project Manager/Coordinator

Euro & Marbles and Granite
10.2013 - 03.2015

Price Coordinator

TONY'S FINER FOODS
11.2010 - 04.2012

Cashier/Customer Service

PETSMART
02.2009 - 03.2010

Bank teller

5/3 Bank
01.2006 - 12.2007

High School Diploma -

East Leyden High School

Bachelor of Science - Business Administration

University of London

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Marzena Krzanowski