Marzhay Taylor
Philadelphia,PA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
19
19
years of professional experience
Work History
Scheduling Coordinator
Tyalors Tots Childcare
01.2023 - Current
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes
- Streamlined communication between departments for improved schedule adherence and reduced conflicts
- Worked with manager and supervisor to plan and coordinate production schedules.
Insurance Customer Service Representative
Willis Towers Watson
07.2022 - 01.2023
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Scheduling Coordinator
Taylors Tots Childcare
08.2019 - 07.2022
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes
- Streamlined communication between departments for improved schedule adherence and reduced conflicts
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Front Office Coordinator
Rene Arch Childcare
03.2013 - 07.2019
- Enhanced patient experience by managing front office operations efficiently and professionally
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
Front Office Assistant
Kids First Steps
09.2012 - 02.2013
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk
- Supported staff members with administrative tasks, improving productivity across various departments
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Front Desk Receptionist
Wyndmoor Montessori School
08.2007 - 09.2012
- Enhanced customer satisfaction by providing efficient and professional front desk services
- Streamlined office operations for improved productivity with effective organization and communication skills
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Increased guest retention by maintaining a welcoming and organized reception area.
Front Desk Assistant
Forever 21
09.2005 - 06.2007
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services
- Streamlined check-in and check-out processes for improved efficiency and customer experience
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
Education
Diploma Dental Office Assistant -
Ashworth College
05.2021
High School Diploma -
Delaware Valley Charter School High
06.2007
Skills
- Documentation And Reporting
- Strong Work Ethic
- Quality Assurance
- Patient Registration
- Insurance Verification
- Scheduling
Timeline
Scheduling Coordinator
Tyalors Tots Childcare
01.2023 - Current
Insurance Customer Service Representative
Willis Towers Watson
07.2022 - 01.2023
Scheduling Coordinator
Taylors Tots Childcare
08.2019 - 07.2022
Front Office Coordinator
Rene Arch Childcare
03.2013 - 07.2019
Front Office Assistant
Kids First Steps
09.2012 - 02.2013
Front Desk Receptionist
Wyndmoor Montessori School
08.2007 - 09.2012
Front Desk Assistant
Forever 21
09.2005 - 06.2007
Diploma Dental Office Assistant -
Ashworth College
High School Diploma -
Delaware Valley Charter School High