Marzine Johnson
Pleasantville
Summary
Efficient Cleaning Technician known for being highly productive and completing tasks swiftly. Specialize in advanced sanitation techniques, chemical handling safety, and modern cleaning equipment operation. Excel in time management, adaptability, and problem-solving to meet client needs and uphold standards of cleanliness and hygiene.
Overview
18
18
years of professional experience
Work History
Cleaning Technician
Stanley Steemer International
Egg Harbor
08.2015 - Current
- Cleaned residential and commercial spaces using specialized equipment and cleaning solutions.
- Maintained high standards of cleanliness and organization in client properties.
- Operated carpet cleaning machines to remove stains and dirt effectively.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Followed safety protocols while using hazardous chemicals.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Adhered to health codes regarding sanitation standards.
- Collaborated with team members to ensure efficient workflow and service delivery.
- Conducted thorough inspections to identify areas needing special attention or repairs.
- Inspected equipment to ensure proper functioning.
- Completed routine maintenance checks, notifying management of needed repairs.
- Relocated furniture and equipment to facilitate cleaning and organization in various spaces., equipment or supplies manually or with hand trucks.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Followed company uniform, performance and security policies with every job.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
Management Team Member
McDonald's Restaurant
Pleasantville
07.2008 - Current
- Coordinated daily operations of a team of 10+ members.
- Supervised team members during peak hours to ensure efficient service delivery.
- Scheduled shifts for staff to optimize coverage and efficiency during busy times.
- Managed workloads among team members, allocating tasks according to individual strengths and capabilities.
- Trained new employees on procedures and customer service best practices.
- Mentored new hires throughout onboarding process and provided ongoing coaching as needed.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Motivated employees to perform at their highest level by recognizing achievements.
- Provided support to employees facing challenges in their roles.
- Conducted regular inspections of equipment for safety and cleanliness compliance.
- Managed inventory levels and restocked supplies to maintain operational flow.
- Assisted in maintaining a clean and organized dining area for customers and staff.
- Reviewed work products regularly for accuracy, quality assurance, completeness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Recruited and hired qualified candidates to fill open positions.
Education
Pleasantville High School
Pleasantville, NJSkills
- Carpet cleaning proficiency
- Conflict resolution
- Chemical handling
- Hazardous material handling
- Safety protocols adherence
- Safety-conscious mindset
- Steam cleaning
- Stain removal techniques
- Vacuuming
- Equipment operation
- Commercial equipment operations
- Quality assurance
- Inventory management
- Supply inventory management
- Shift scheduling
- Performance monitoring
- Customer service
- Customer relationship management
- Team collaboration
- Crew management
- Problem resolution
- Conflict resolution
- Exceptional time management
- Time management
- Multitasking and organization
- Attention to detail
- Reliability and punctuality
- Strong work ethic
- Employee training
- Communication skills
- Verbal and written communication
- Professional appearance
- Service sales
- Hazardous material handling
- Customer service
- Verbal and written communication
- Safe cleaning with chemicals
- Supply inventory management
Timeline
Cleaning Technician
Stanley Steemer International
08.2015 - Current
Management Team Member
McDonald's Restaurant
07.2008 - Current
Pleasantville High School