Marzuka Fagre S.
Winter Garden,FL
Overview
6
6
years of professional experience
Work History
Dual Executive Housekeeping Manager
Tryp & La Quinta Wyndham Resorts
08.2023 - Current
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Reduced operational costs with effective budget management, inventory control.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Manage a team of housekeeping staff ( 20-30 employees) to achieve consistent high-quality service standards in guest rooms and common areas.
Housekeeping Manager
StepStone Hospitality
02.2023 - 08.2023
- Managed a team (45-65 housekeeper), (10-12 Housemen), ensuring adherence to established protocols and maintaining high standards.
- Implemented inventory management systems for cleaning supplies, resulting in cost savings and reduced waste.
- Conducted regular inspections of guest rooms and public areas, ensuring consistent cleanliness and quality control.
- Assisted in budget planning for the housekeeping department by projecting future staffing needs and anticipated expenses related to supplies or equipment maintenance.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored new staff on cleaning and safety protocols.
Assistant Housekeeping Manager/ Assitant General Operations Manager
Paramount Hospitality Management LLC
06.2021 - 02.2023
- Hired, onboarded and trained new housekeeping staff
- Scheduled housekeepers according to coverage needs and available housekeeping budget
- Reviewed and approved payroll for housekeeping staff
- Earned high scores on customer surveys by thoroughly cleaning premises
- Checked staff cleaning to verify conformance with strict housekeeping quality standards
- Promoted to housekeeping leader and supervised 45-member housekeeping crew
- Developed techniques to reduce team cleaning time while upholding established quality guidelines
- Enforced team compliance with safe handling, use and storage procedures for hazardous chemicals
- Stored, distributed and acquired supplies
- Planned and controlled budgets for contracts and equipment
- Created reports and schedules to facilitate accuracy
- Repaired equipment and called out special repair teams
- Supervised construction and renovation projects
- Leased facilities and spaces
- Developed goals and deadlines for departments
- Document control
- Customer relations management and service focused
- Multitasking skills knowing how to handle pressure and high demand in sort time
- Department coordination leader
- Invoice processing
- Dexterity to improvise solutions to existing or unforeseen situations in different the demands and /or area and /or employee and /or customer in the area/property/department
- Cost reduction strategies.
Housekeeping Supervisor / Dispatcher
Paramount Hospitality Management
12.2019 - 06.2021
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards for 2nd and 3rd shift ( 30 employees)
- Readied rooms promptly by maintaining list of prospective checkouts
- Advised front desk about cleaned and inspected rooms ready for occupation
- Noted conditions requiring maintenance attention, damaged furniture, or equipment in disrepair
- Kept records of work assignments, documented personnel actions and issued periodic reports
- Prioritized rooms and spaces requiring immediate attention
- Conducted in-service training and orientation for new employees
- Hired, onboarded and trained new housekeeping staff
- Attended staff meetings and communicated company policies and priorities to staff
- Supervising Sanitized bathrooms and common areas by scrubbing, mopping, vacuuming and wiping surfaces.
Housekeeping Supervisor
Paramount Hospitality Management LLC
07.2019 - 12.2019
- Improved overall cleanliness and sanitation standards by implementing efficient housekeeping processes and procedures.
- Conducted thorough inspections of all assigned areas, identifying potential issues and addressing them promptly to maintain hotel standards.
- Collaborated with other departments to ensure seamless guest experiences, resolving any concerns or complaints as needed.
- Developed strong communication channels among housekeeping staff, promoting open dialogue regarding task assignments and expectations.
- Enhanced guest satisfaction through meticulous attention to detail in room cleaning and presentation.
- Implemented cross-training initiatives that cultivated versatility among employees while reducing coverage gaps during absences or vacations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
Housekeeping Supervisor / Lead proyect housekeeping Supervisor
The Service Companies
12.2018 - 06.2019
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Noted conditions requiring maintenance attention, damaged furniture, or equipment in disrepair
- Filled in as housekeeper during staff shortages to keep operations ahead of demand
- Completed assigned tasks prior to shift end
- Conferred with project personnel to identify and resolve problems
- Communicated with key stakeholders to determine project requirements and objectives
- Coordinated and designated work tasks among team members
- Developed and updated project plans, including information such as objectives and schedules
- Monitored costs incurred by project staff to identify budget issues
- Finished tasks and job duties, adhering to deadlines to avoid delays
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets
- Used good organizational skills to manage workload
- Used good judgment to help solve problems
- Completed assigned tasks with little or no supervision
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Helped team complete assignments to meet goals.
Housekeeping Room Attendant
The Service Companies
08.2018 - 12.2018
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Handled requests for extra linens, toiletries and other supplies.
Education
Assesor - Real state
Carabobo Real State Chamber
Valencia, Carabobo07.2013
Lawyer - Civil Law
Carabobo's University
Valencia, Carabobo08.2009
M.D. - Advertising & Merchandise
Nuevas Profesiones Institute
Valencia, Carabobo05.2004
Skills
- Multitasking
- Motivation
- Employee supervision
- Microsoft Office
- Coordinate schedules
- Workflow optimization
- Write reports
- Administrative management
- Collaboration
- Task Delegation
- Scheduling Proficiency
Timeline
Dual Executive Housekeeping Manager
Tryp & La Quinta Wyndham Resorts
08.2023 - Current
Housekeeping Manager
StepStone Hospitality
02.2023 - 08.2023
Assistant Housekeeping Manager/ Assitant General Operations Manager
Paramount Hospitality Management LLC
06.2021 - 02.2023
Housekeeping Supervisor / Dispatcher
Paramount Hospitality Management
12.2019 - 06.2021
Housekeeping Supervisor
Paramount Hospitality Management LLC
07.2019 - 12.2019
Housekeeping Supervisor / Lead proyect housekeeping Supervisor
The Service Companies
12.2018 - 06.2019
Housekeeping Room Attendant
The Service Companies
08.2018 - 12.2018
Assesor - Real state
Carabobo Real State Chamber
Lawyer - Civil Law
Carabobo's University
M.D. - Advertising & Merchandise
Nuevas Profesiones Institute
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