Summary
Overview
Work History
Skills
References
Timeline
Generic
Marzza Plouffe

Marzza Plouffe

Davenport,FL

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

22
22
years of professional experience

Work History

Administrative Assistant/Credentialing Coordinator

ALLIED HEALTH 24/7
Lake Mary, FL
08.2018 - 02.2022
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed database systems containing customer contact information.
  • Performed primary source verifications such as criminal histories, licenses and board certifications.
  • Confirmed facility and user credentials to initiate and maintain registration and enrollment processes.
  • Prepared monthly reports summarizing status of provider credentials.
  • Managed confidential files related to each provider's credentials.
  • Initiated contact with appropriate state boards and agencies as needed.
  • Collaborated with other organizations to obtain required documents for verification purposes.
  • Coordinated with departments within the organization to facilitate smooth completion of credentialing process.
  • Monitored and tracked progress of credentialing applications to ensure timely completion.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Answered questions from customers regarding products and services offered by the company.
  • Offered high level of assistance during managed care auditing process and conducted internal file audits.
  • Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.

Administrative Assistant/Receptionist

Nurses 24/7
Fort Lauderdale, FL
04.2014 - 08.2018
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Coordinated with executive staff to ensure deadlines were met in a timely manner.
  • Organized meetings between executives and outside vendors or clients.
  • Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
  • Oversaw complex office support, managing records database and organizing contracts.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Served as company concierge to employees requiring assistance help with travel arrangements.

Office Administration Coordinator

Constructair Technologies
Deerfield Beach, FL
02.2000 - 02.2014
  • Answered phone calls, scheduled and dispatched calls for needed services.
  • Responded promptly to emails from customers and other departments within the organization.
  • Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
  • Maintained an organized filing system for all employee records in compliance with legal regulations.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Created fliers, brochures and social media posts to communicate brand objectives.
  • Contracted with vendors and liaised with building management to schedule equipment service or repairs.
  • Processed permits with cities for new installations.
  • Managed all documentation in adherence with new implemented city and state policies for installation and construction procedures.
  • Worked with with HOA, property managers, realtors, and building supervisors to insure all installations and service were done according to code and all proper documentation was filed correctly.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Managed all incoming and outgoing documents related to construction projects.
  • Maintained accurate records of construction project costs, expenses, and progress reports.
  • Assisted in preparing contracts for potential new construction projects.
  • Prepared purchase orders for necessary supplies and materials required for each project.
  • Processed invoices from contractors and suppliers ensuring accuracy prior to payment approval.
  • Reviewed bids submitted by subcontractors prior to awarding any contracts.
  • Ensured that all paperwork was completed accurately before submitting it to relevant agencies.
  • Reviewed files and records to obtain information and respond to requests.
  • office operations for managing client correspondence, payment schedules and data communications.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Addressed questions, problems or requests for service or equipment.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

Skills

  • Office Administration
  • Reception Oversight
  • Invoice Processing
  • Research
  • Clerical Support
  • Workflow Optimization
  • Information Security
  • Bilingual/ Spanish
  • AR/AP
  • Prioritizing Patients
  • Cash Deposit Preparation
  • Quickbooks
  • Travel Arrangements
  • Scheduling and Calendar Management
  • Multi-Line Telephone Systems
  • Administrative Operations
  • Payroll and Benefits Administration
  • Customer Service
  • Multi-Line Phone Systems
  • Human Resources Management (HRM)
  • Database Management
  • Typing 45wpm
  • Data Entry
  • Spreadsheet Management
  • Professional Communication

References

References available upon request.

Timeline

Administrative Assistant/Credentialing Coordinator

ALLIED HEALTH 24/7
08.2018 - 02.2022

Administrative Assistant/Receptionist

Nurses 24/7
04.2014 - 08.2018

Office Administration Coordinator

Constructair Technologies
02.2000 - 02.2014

Similar Profiles

CREATE PROFILE
Marzza Plouffe