Masa Clevenger

• Assisted customers with orders and inquiries to enhance service experience.
• Operated point-of-sale system for accurate transaction processing.
• Maintained cleanliness and organization of dining and food preparation areas.

• Collaborated with team members to ensure efficient service during peak hours.
• Adapted to fast-paced environment while managing multiple tasks effectively.
• Supported training of new staff on operational procedures and customer service standards.
• Handled cash and performed end-of-shift reconciliation tasks accurately.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.

• Provided excellent service.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• I worked freight.
• I cashiered and handled money according to company policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

I provided excellent customer service.

• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• I fullfilled balloon orders.
• I worked freight.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.