Masako Winters
Virginia Beach,VA
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
8
8
years of professional experience
Work History
Head of the Department
Hobby Lobby
Chesapeake, VA
10.2023 - Current
- Collaborated with other departments to coordinate activities and ensure successful outcomes.
- Identified areas of improvement within the department by analyzing metrics data.
- Maintained positive relationships with external stakeholders such as vendors, suppliers, customers.
- Analyzed customer feedback data to identify trends or areas of improvement in service delivery.
- Implemented processes to increase efficiency in day-to-day operations.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Performed opening and closing duties as part of management team and handled cash management.
- Utilized excellent math skills to maintain accurate inventory levels.
Head of the Department
Hobby Lobby
Virginia Beach, VA
10.2018 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong customer relationships to encourage repeat business.
Salon Owner/Operator
Self Employed Services
Virginia Beach, VA
08.2016 - 08.2021
- Provided manicures, pedicures and nail treatments to clients.
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
- Maintained customer records for future reference.
- Educated clients on proper nail care techniques.
- Conducted consultations with clients to determine their needs and preferences.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Developed creative designs on nails using a variety of colors and materials.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Ensured that safety protocols were followed during each service provided.
- Followed health regulations regarding sanitation practices throughout the salon.
- Provided excellent customer service through friendly interactions with clients.
- Built repeat client base to increase profits and stabilize cash flow.
- Met with clients to discuss needs, service preferences and special requests.
Education
Cosmetology
Gulf Coast Institute of Beauty
Pensacola, FL12-1997
Bachelor of Arts - English Literature
Mukogawa Womens University
Japan03-1990
Skills
- Workflow Coordination
- Sales Reporting
- Customer Service
- Cost Planning
- Sales expertise
- Order Processing
- Order Management
- Retail
Languages
Japanese
Native/ Bilingual
Accomplishments
Achieved several nail designs awards at beauty trade show between 1999 and 2016 during my nail business time.
References
References available upon request.
Timeline
Head of the Department
Hobby Lobby
10.2023 - Current
Head of the Department
Hobby Lobby
10.2018 - 11.2021
Salon Owner/Operator
Self Employed Services
08.2016 - 08.2021
Cosmetology
Gulf Coast Institute of Beauty
Bachelor of Arts - English Literature
Mukogawa Womens University
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