Summary
Overview
Work History
Education
Skills
Timeline
Generic

Masanori Pham

Irvine,CA

Summary

Dynamic Systems Engineer with a proven track record at Dynascale, enhancing system performance and security through innovative solutions. Skilled in virtualization and scripting, I excel in troubleshooting and fostering collaboration. Successfully reduced operational costs by automating tasks, while ensuring compliance with industry standards and delivering exceptional client support at all tier levels.

Overview

19
19
years of professional experience

Work History

Systems Engineer

Dynascale
04.2011 - 03.2025
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Completed software updates and assessed security patches for optimized computer use.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
  • Optimized server efficiency through virtualization techniques and capacity planning.
  • Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
  • Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Optimized networked software and operating systems by applying updates and patches.
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
  • Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
  • Verified compliance with applicable performance metrics and compatibility expectations.
  • Conducted regular system audits to ensure compliance with industry best practices and regulatory requirements.
  • Reduced operational costs by automating repetitive tasks using scripting languages such as PowerShell or Python.
  • Implemented networking and server changes to meet client budgets and needs.
  • Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
  • Enhanced network security by implementing encryption measures and conducting regular vulnerability assessments.
  • Streamlined data processing, integrating efficient algorithms and automating repetitive tasks.
  • Improved security posture with deployment of advanced encryption and firewall technologies.
  • Reduced system downtime significantly with proactive maintenance and rapid response to issues.
  • Coordinated with stakeholders to gather requirements, ensuring solutions aligned with business goals.
  • Facilitated seamless migration to cloud-based solutions, enhancing scalability and access.
  • Optimized system performance, conducting thorough analysis and implementing strategic upgrades.
  • Optimized resource allocation, applying project management principles to IT operations.
  • Trained team members on new technologies and best practices, elevating overall skill set of department.
  • Conducted in-depth system audits to identify and rectify potential vulnerabilities.
  • Designed and implemented robust backup strategies, safeguarding critical data against loss.
  • Contributed to strategic planning sessions, offering insights from systems engineering perspective to guide company technology decisions.
  • Developed comprehensive documentation for system configurations and procedures, boosting efficiency in troubleshooting.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Managed and monitored installed systems for highest level of availability.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Designed and implemented system security and data assurance.

Jumior Network Administrator

Alchemy Communications
04.2006 - 04.2011
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Completed software updates and assessed security patches for optimized computer use.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
  • Optimized server efficiency through virtualization techniques and capacity planning.
  • Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
  • Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Optimized networked software and operating systems by applying updates and patches.
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
  • Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
  • Verified compliance with applicable performance metrics and compatibility expectations.
  • Conducted regular system audits to ensure compliance with industry best practices and regulatory requirements.
  • Reduced operational costs by automating repetitive tasks using scripting languages such as PowerShell or Python.
  • Implemented networking and server changes to meet client budgets and needs.
  • Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
  • Enhanced network security by implementing encryption measures and conducting regular vulnerability assessments.
  • Streamlined data processing, integrating efficient algorithms and automating repetitive tasks.
  • Improved security posture with deployment of advanced encryption and firewall technologies.
  • Reduced system downtime significantly with proactive maintenance and rapid response to issues.
  • Coordinated with stakeholders to gather requirements, ensuring solutions aligned with business goals.
  • Facilitated seamless migration to cloud-based solutions, enhancing scalability and access.
  • Optimized system performance, conducting thorough analysis and implementing strategic upgrades.
  • Optimized resource allocation, applying project management principles to IT operations.
  • Trained team members on new technologies and best practices, elevating overall skill set of department.
  • Conducted in-depth system audits to identify and rectify potential vulnerabilities.
  • Designed and implemented robust backup strategies, safeguarding critical data against loss.
  • Contributed to strategic planning sessions, offering insights from systems engineering perspective to guide company technology decisions.
  • Developed comprehensive documentation for system configurations and procedures, boosting efficiency in troubleshooting.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Managed and monitored installed systems for highest level of availability.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Designed and implemented system security and data assurance.

Education

Associate Of Arts And Sciences - Computer Programming

Irvine Valley College
Irvine, CA
05.2005

Certificate Of Technical Studies - Network And System Administration

Irvine Valley College
Irvine, CA
05.2005

Skills

  • Troubleshooting
  • User support
  • System testing
  • Technical support
  • Hardware and software installation
  • TCP/IP protocol
  • Client service and support
  • System troubleshooting
  • Continuous improvement
  • Cloud services
  • Network infrastructure administration
  • IT infrastructure
  • Network security
  • Disaster recovery
  • Firewalls
  • Skilled in hardware
  • Switches and routers
  • Cloud computing
  • Scripting languages
  • Virtualization technologies
  • Application testing
  • Virtualization
  • Information security
  • Performance tuning
  • Penetration testing
  • Containerization
  • Cybersecurity frameworks
  • Operating systems
  • Technical support and assistance
  • Security management
  • Virtual and cloud technologies
  • Teamwork and collaboration
  • Communication and team collaboration
  • Team Training
  • Attention to detail
  • Relationship building
  • Application administration
  • System and network security
  • Enterprise server design
  • Bandwidth evaluations
  • Disaster recovery planning
  • Tomcat
  • Regulatory compliance
  • Decision-making
  • Written communication
  • Active listening
  • Teamwork
  • Organizational skills

Timeline

Systems Engineer

Dynascale
04.2011 - 03.2025

Jumior Network Administrator

Alchemy Communications
04.2006 - 04.2011

Associate Of Arts And Sciences - Computer Programming

Irvine Valley College

Certificate Of Technical Studies - Network And System Administration

Irvine Valley College

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Masanori Pham