Maseli Cenou

Customer Assistance: greeting customers with a friendly and helpful attitude, providing assistance in locating products, and answering any inquiries or concerns they may have. I would strive to create a welcoming and positive atmosphere for shoppers.
Order Fulfillment: Utilizing Sprouts Farmers Market's technology and systems, I would receive online orders and accurately gather the items requested by customers. This would involve carefully selecting fresh produce, groceries, and other products, ensuring their quality and adherence to customer preferences.
Cash Handling: Operating cash registers, processing payments, and providing customers with accurate change. I would ensure the security and integrity of all transactions, adhering to Sprouts Farmers Market's cash handling policies and procedures.
Team Collaboration: Collaborating with fellow team members and managers to maintain a cohesive and efficient work environment. I would actively participate in team meetings, training sessions, and contribute to the overall success of the store by sharing ideas and suggestions for improvement.

Customer Support: Assisting customers via phone, email, and chat to address inquiries, resolve issues, and provide product recommendations. I consistently maintained a professional and empathetic demeanor, ensuring that each customer interaction was positive and left them feeling satisfied.
Order Management: Efficiently managing and processing customer orders, including addressing any concerns related to order tracking, shipping, or returns. I ensured accurate and timely processing, making certain that customers received their products in a timely manner.
Product Knowledge: Demonstrating a comprehensive knowledge of Chewy's vast range of pet products, including food, treats, supplements, and accessories.
Problem Resolution: Resolving customer complaints or issues effectively and efficiently, aiming to exceed their expectations. I actively listened to customers, empathized with their concerns, and provided appropriate solutions, whether it involved issuing refunds, coordinating exchanges, or facilitating communication with other departments.

Customer Service: Providing exceptional service to guests by greeting them with a warm and friendly demeanor, guiding them through the menu, and offering recommendations based on their preferences. I took orders accurately, answered any questions about the menu items, and ensured that guests' needs were met throughout their dining experience.
Order Taking and Processing: Utilizing the POS system to accurately record guests' orders and promptly entering them into the system for kitchen preparation.
Cash Handling: Operating the cash register to process payments from guests, handling cash transactions, and providing accurate change. I maintained cash register accuracy, ensured the security of cash, and followed proper cash-handling procedures at all times.
Upselling and Promotions: Actively promoting daily specials, new menu items, and promotional offers to guests, aiming to increase sales and enhance the overall dining experience.
Problem Resolution: Addressing guest complaints, concerns, or special requests in a prompt and professional manner. I listened actively, empathized with guests, and worked towards finding appropriate solutions to ensure their satisfaction and maintain a positive dining atmosphere.
Teamwork and Collaboration: Working closely with fellow servers, hosts/hostesses, kitchen staff, and managers to ensure efficient operations and exceptional customer service.