Masellis Wiley
Houston
Summary
Experienced professional in the retail industry with a wealth of knowledge and expertise as a customer service associate. Consistently demonstrates ability to handle high-volume customer interactions, prioritizing customer satisfaction. Also experienced as a results-oriented warehouse worker with one year of experience in picking and packing operations for major retail warehouses such as Dollar Tree and Family Dollar. Skilled in inventory management, order fulfillment, and safety compliance. Strength lies in improving efficiency and accuracy in fast-paced environments with high-volume demands.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Dollar Tree Distribution Center
10.2021 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Stocking Associate
Victoria Secret
06.2020 - 04.2023
- Prepared merchandise for floor display by following brand standards.
- Restocked merchandise according to brand standards, ensuring availability on the sales floor.
- Executed inventory audits through stock markdowns and ticket updates.
Score Keeper (seasonal)
St. Martins Church
01.2018 - 08.2020
- Recorded and updated scores accurately throughout sports matches.
- Collaborate with game officials to ensure fair competitions.
Yogurt Specialist
Llao Llao
10.2019 - 03.2020
- Oversaw procedures required for both opening and closing the location.
- Ensured top-tier assistance in addressing customer needs.
- Executed marketing strategies for new offerings.
- Guided onboarding process by explaining company methods and regulations to new hires.
- Maintained compliance with proper food safety protocols.
Education
High School Diploma - Agriculture
Elsik High School
Houston, TX05.2021
Skills
- Fast-Paced
- Time management
- Learning Agility
- Customer Service
- Problem Solving
- Teamwork Skills
- Critical Thinking
- Creativity
- Active Listening
- Communication
Timeline
Warehouse Worker
Dollar Tree Distribution Center
10.2021 - 05.2024
Stocking Associate
Victoria Secret
06.2020 - 04.2023
Yogurt Specialist
Llao Llao
10.2019 - 03.2020
Score Keeper (seasonal)
St. Martins Church
01.2018 - 08.2020
High School Diploma - Agriculture
Elsik High School
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