Masera Julie
Avon,Indiana
Summary
- I worked as youth care worker, served as a dedicated Youth Care Worker for 1 year 8 months, providing guidance and support to a diverse group of youth individuals. Assisted in creating and implementing a safe and nurturing environment for emotional and physical well-being.
- Rockstar Rookie Award
- KeyAssets Of Kentucky, June 6, 2022
-Recognized for outstanding performance and contributions as a Youth Care Worker.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Youth Care Worker
KeyAssets
Lexington, KY
11.2022 - 07.2023
- Support the youth in care by managing their challenging behaviors and, where identified as part of their Positive Behavior Support Plan and where you have received appropriate training, engage in physical intervention when required.
- Support the youth in their personal and intimate care consistent with their individual needs and relevant policies.
- Support the youth in pursuing developmental and leisure opportunities.
- I was awarded the Rockstar Rookie Award by my peers and Key Assets Leaders just after 6 months of working at KeyAssets.
Customer Returns Associate
Amazon
Lexington, KY
06.2019 - 04.2021
- Ensure customer satisfaction by acknowledging their concerns and refund them for their purchase
- Managed receipt of customer returns and graded the quality of the items in order to determine resale potential
Apparel Associate, Jewelry Associate, Fitting Room Associate
JCPenney
Abilene, TX
11.2018 - 05.2019
- Delivered excellent customer service by greeting and assisting each guest in their shopping experience
- Communicated with costumers around the store and helped them find where items are located
- Worked as cashier at the checkout counter to collect payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
Education
Associate of Arts - Arts
BCTC
Lexington, KY 01.2019 - 05.2021
AA - International Studies, Psychology
University of Kentucky
Lexington, KY 08.2021 - 05.2023
Skills
Utilize my problem-solving strength to be able to resolve unexpected problems
undefinedCertification
Rockstar Rookie Award
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
I am fluent in Swahili and Kinyarwanda
I am originally from Congo, I moved to the United States January of 2010. Swahili is my first language, Kinyarwanda is the second language I'm fluent in.
Timeline
Youth Care Worker
KeyAssets
11.2022 - 07.2023
Rockstar Rookie Award
06-2022
AA - International Studies, Psychology
University of Kentucky
08.2021 - 05.2023
Customer Returns Associate
Amazon
06.2019 - 04.2021
Associate of Arts - Arts
BCTC
01.2019 - 05.2021
Apparel Associate, Jewelry Associate, Fitting Room Associate
JCPenney
11.2018 - 05.2019
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