Masha Muhamad
Linden,NJ
Summary
Proven track record in enhancing efficiency through optimized resource allocation and effective workflow coordination. Skilled in documentation and reporting, with a commitment to customer/ patient support and team collaboration.
Overview
21
21
years of professional experience
5
5
Certification
Work History
PCA (Personal Care Assistant) , MT (Medicine Tech)
Princeton Care Center
12.2018 - 04.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Night Auditor
Days Inn Hotel
04.2002 - 02.2015
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Managed front desk operations during night, maintaining security and guest safety.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
Education
Diploma - General Studies
Plainfield High School
Plainfield, NJ1995
Skills
- Attention to detail
- Positive attitude
- Professional and friendly
- Customer support
- MS office
- Clerical support
- Recordkeeping
- Document control
- Multitasking Abilities
Documentation and reporting
Certification
Caregiver Certification
Dementia Training
HHA Certified
Hospice Care training
ADL CEU
Assisting with Medication CEU
CPR Certified
First Aid Certified
PPE CEU
Medical Office Assistant Certification NJ
Timeline
PCA (Personal Care Assistant) , MT (Medicine Tech)
Princeton Care Center
12.2018 - 04.2023
Night Auditor
Days Inn Hotel
04.2002 - 02.2015
Diploma - General Studies
Plainfield High School
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