Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Masha Muhammad

Linden,NJ

Summary

Dynamic operations professional with a positive attitude and a keen attention to detail, previously at Amazon. Proven track record in enhancing efficiency through optimized resource allocation and effective workflow coordination. Skilled in documentation and reporting, with a commitment to customer support and team collaboration.

Overview

22
22
years of professional experience
10
10
Certification

Work History

Operations Assistant

Amazon
05.2019 - 06.2024
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Provided administrative support with accurate document preparation and data entry.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Prepared and delivered operational performance reports to inform management.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Optimized scheduling and resource allocation for significant efficiency gains in project execution.
  • Completed daily logs for management review.

Night Auditor

Days Inn Hotel
04.2002 - 02.2015
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
  • Managed front desk operations during night, maintaining security and guest safety.
  • Trained new night auditors in audit procedures and customer service practices, enhancing team capability.

Education

Diploma - General Studies

Plainfield High School
Plainfield, NJ
1995

Skills

  • Attention to detail
  • Positive attitude
  • Professional and friendly
  • Customer support
  • MS office
  • Clerical support

    • Documentation and reporting

  • Recordkeeping
  • Document control
  • Multitasking Abilities

Certification

Caregiver Certification

Dementia Training

HHA Certified

Hospice Care training

ADL CEU

Assisting with Medication CEU

CPR Certified

First Aid Certified

PPE CEU

Medical Office Assistant Certification NJ

  • [Area of certification] Training - [Timeframe]

Timeline

Operations Assistant

Amazon
05.2019 - 06.2024

Night Auditor

Days Inn Hotel
04.2002 - 02.2015

Diploma - General Studies

Plainfield High School

Similar Profiles

CREATE PROFILE
Masha Muhammad