MaSha Watson
Memphis,TN
Summary
Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner. Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Compassionate Healthcare Customer Service Representative known for high productivity and efficient task completion. Skilled in patient communication, data entry accuracy, and healthcare policy understanding. Excel in active listening, empathy, and problem-solving to enhance patient satisfaction and support team objectives.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
Memphis
2023.10 - 2024.08
- Made a high volume of outbound calls to patients (90-100+ per day)
- Informed patients of client services and programs (benefits, home care management visits, telehealth meetings, physician office visits, etc.)
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding health plans.
- Gathered information regarding existing patients.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Updated patient files in accordance with company policy and procedure guidelines.
- Applied HIPAA privacy and security regulations while handling patient information.
- Explained various admission forms and policies, acquiring signatures for consent.
Tier 1 Technical Support
AppleOne
Memphis
2022.02 - 2023.01
- Resolved client concerns by taking ownership of their problems, actively listening, being empathetic, and utilizing personal knowledge and databases
- Worked closely with Apple and iOS/Android users to provide solutions to operations issues via phone, email, live chat, and web teleconference
- Multi-tasked by searching databases, conversing with team leads and other departments, and taking notes all while providing world-class phone service to clients
- Set up workstations for employees by configuring hardware, devices, and software.
Customer Service Representative
Ansafone Contact Centers
Ocala , FL
2019.12 - 2022.02
- Listened to the questions and concerns of customers in order to provide answers or responses
- Greeted patients upon arrival and answered any questions they had about their visit.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Used standard office equipment and computer programs
- Made recommendations for potential products or services by gathering customer information and analyzing customer needs
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
Sales Representative
HH Gregg Distribution
Southaven , MS
2016.01 - 2019.12
- Improved operational efficiencies by developing customer service protocols and standards
- Increased sales by making recommendations to promote the effectiveness of the brand and the benefits of the product
- Built long-term relationships with clients so that I could accurately quote pricing and terms that met the needs of the customer
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Kept track of all sales
- Devised and implemented revenue-boosting sales strategies.
Education
Whitehaven High School
Memphis, TN05.2013
Skills
- Sales
- Communication skills
- Data Entry
- Microsoft office
- Microsoft excel
- Customer service
- Computer skills
- Microsoft word
- Hospitality
- Typing
- Analysis skills
- Writing skills
- Account management
- Process Improvement
- Desktop Support
- Mac systems
- Software diagnosis
- Technical document comprehension
- Payment Processing
- Staff education and training
Timeline
Customer Service Representative
Automated Health Systems Inc.
2023.10 - 2024.08
Tier 1 Technical Support
AppleOne
2022.02 - 2023.01
Customer Service Representative
Ansafone Contact Centers
2019.12 - 2022.02
Sales Representative
HH Gregg Distribution
2016.01 - 2019.12
Whitehaven High School
Similar Profiles
LEVON MCCATHERNLEVON MCCATHERN
Data Entry at Automated Health Systems Inc.Data Entry at Automated Health Systems Inc.
Dominique LinzyDominique Linzy
Call Representative at Automated Health Systems Inc.Call Representative at Automated Health Systems Inc.
Yesmari GeronimoYesmari Geronimo
Health Plan Specialist at Automated Health Systems Inc.Health Plan Specialist at Automated Health Systems Inc.