MASHAL NOORY
Fremont,CA
Summary
A highly enthusiastic esthetician who effectively utilizes strong business, sales, and customer service skills to consistently achieve spa objectives and surpass client expectations. Possessing expertise in a wide range of treatments.
Overview
7
7
years of professional experience
Work History
Lead Patient Care Coordinator
Be Clinical - Medical, Aesthetic Clinic
04.2022 - Current
- Conducted training sessions for new team members, resulting in a 25% increase in their overall productivity
- Developed and implemented an ongoing staff training program that resulted in a 15% improvement in knowledge retention and skills enhancement among team members
- Implemented a comprehensive reporting system, providing daily, weekly, monthly, and annual reports to management, resulting in improved visibility and informed decision-making
- Elevated company success by setting monthly business and team goals, analyzing marketing and business analytics data, and evaluating performances, leading to enhanced business outcomes
- Generated sales leads by proactively scheduling appointments with warm leads, thereby initiating the sales cycle and maximizing sales opportunities
- Achieved sales targets by establishing rapport with patients, effectively communicating product and service capabilities, overcoming objections, and efficiently preparing financing contracts with lenders such as Care Credit and Cherry
- Expanded sales with existing patients through strategic and personalized recommendations of new products and services, resulting in increased revenue and customer satisfaction.
Operations Manager
SF Bay Cosmetic Surgery Medical Group
06.2019 - 04.2022
- Handled phone calls, triaged calls effectively, addressed patient requests promptly, and took accurate messages, ensuring effective communication and customer service
- Prepared and maintained medical records and documentation for patient visits, ensuring accuracy and compliance with organizational standards
- Managed general office tasks such as faxing, filing, mailing, correspondence, copying, ordering supplies, and calendar management, maintaining organized and efficient office operations
- Provided comprehensive administrative support to offices, including calendar and patient management, utilizing knowledge of Microsoft Office tools (Word, Excel, PowerPoint, etc.), enhancing productivity and workflow
- Updated and maintained training manuals to ensure up-to-date and consistent knowledge transfer within offices, promoting a well-informed and capable team
- Prepared requests for payment, purchase orders, and supply requisitions for the offices, ensuring smooth procurement processes and adequate office supplies.
Human Resources Coordinator
Metro Security Services
05.2016 - 06.2019
- Facilitate daily HR functions, including meticulously maintaining employee records and providing comprehensive support during the interview process
- Successfully perform tasks that contributed to growing our company's talent pipeline and enhancing our sourcing tactics, resulting in a larger pool of qualified candidates
- Collaborated closely with other departments, such as payroll and benefits, to ensure effective coordination of HR processes
- In the recruitment/hiring process- Sourced candidates, conducted thorough background checks, assisted in shortlisting, and handled the issuance of employment contracts
- Ensured smooth operations within the HR department by efficiently managing the team's agenda, scheduling meetings, interviews, HR events, and coordinating training sessions
- Maintained accurate and up-to-date employee information by handling orientations, onboarding, and record updates for new hires and separations.
Education
Esthetician License -
Cosmotek College
San Jose, CA10.2022
Bachelor of Science - Business Administration, Entrepreneurship
California State University - East Bay
Hayward, CA05.2019
Skills
- Deep cleansing facials
- Microdermabrasion treatments
- Chemical facial peels
- Dermaplaning
- Eyelash extension application
- Eyelash lift Tint
- Eyebrow lamination Tint
- Waxing
Timeline
Lead Patient Care Coordinator
Be Clinical - Medical, Aesthetic Clinic
04.2022 - Current
Operations Manager
SF Bay Cosmetic Surgery Medical Group
06.2019 - 04.2022
Human Resources Coordinator
Metro Security Services
05.2016 - 06.2019
Esthetician License -
Cosmotek College
Bachelor of Science - Business Administration, Entrepreneurship
California State University - East Bay
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