MaShalle Roberts

Assisted in bathing, hygiene, walking, shopping, paying bills and housekeeping.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Met customer call guidelines for service levels, handle time and productivity.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Investigated and resolved customer inquiries and complaints quickly.
• Documented and detailed calls and complaints using call center's CRM database.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Handled cash transactions and maintained sales and payments records accurately.