MA'SHANTI WHITE
2021 Holly Hill Drive,NC
Summary
Dedicated, hard-working, fast learning individual with extensive experience providing efficient customer service. Recently completed my Bachelor’s Degree in Social Work and eagerly waiting to start a career in my chosen field.
Overview
7
7
years of professional experience
Work History
Customer Account Advisor
Aaron’s Sales & Lease
01.2024 - Current
- Greet and assist customers on the sales floor
- Assist customers with credit applications and create new agreements
- Maintained privacy in customer account handling
- Maintained a high standard of customer service during phone calls and in-person operations
- Entered proper documentation in customer accounts
- Explain contract to customer in detail during the closing
- Answer phones and direct calls appropriately
- Counseled customers in rectifying delinquent accounts
- Handle cash, credit card and phone payments
- Post payments properly to customer accounts in the system
- Monitor daily account averages and meet expected company goals
- Prepare deposit nightly
- Creation and filing of new customer files electronically and manually
- Close new customer agreements by phone and in person
Customer Service Cashier
Ups store
Durham, North Carolina
11.2023 - 07.2024
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Answered incoming calls promptly and professionally following established guidelines
Stocker/Cashier
Ross
Durham, North Carolina
02.2022 - 12.2023
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
- Provided assistance to customers with locating items
- Maintained a clean and orderly work environment
- Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the store
- Performed daily cycle counts and restocked merchandise as needed for optimal store presentation
- Used ID tags, stamps, and electronic marking tools to mark stock items
Cashier
McDonald’s
Kitty Hawk, North Carolina
08.2017 - 07.2022
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
Education
Bachelor’s degree - Social Work
North Carolina Central University
Durham, NC12.2024
Skills
- Excellent Communication
- Microsoft Office Proficient
- Product Recommendations
- Team building
- Inventory Management
- Fitting Room Oversight
Timeline
Customer Account Advisor
Aaron’s Sales & Lease
01.2024 - Current
Customer Service Cashier
Ups store
11.2023 - 07.2024
Stocker/Cashier
Ross
02.2022 - 12.2023
Cashier
McDonald’s
08.2017 - 07.2022
Bachelor’s degree - Social Work
North Carolina Central University