MA. SHARON ROMERO

• Clinical record reviews:

Performing comprehensive reviews of patient charts to assess accuracy of documentation, adherence to care plans, and compliance with hospice policies and federal/state regulations.

• Data analysis:

Tracking key performance indicators (KPIs) related to patient care, identifying trends, and using data to inform quality improvement initiatives.

• Compliance audits:
• Conducting regular audits to ensure compliance with Medicare, state regulations, and accreditation standards.
• Performance improvement projects:

Leading quality improvement initiatives based on identified areas for improvement, including developing action plans and monitoring progress.

• Staff education:

Providing training to hospice staff on quality standards, documentation guidelines, and best practices for patient care.

• Collaboration with interdisciplinary team:

Working closely with physicians, nurses, social workers, and other healthcare professionals to address quality concerns and optimize patient care.

• Incident reporting and investigation:

Reviewing and analyzing adverse events or complaints, taking corrective action, and reporting findings to appropriate parties.

Review patient records, clinical documentation, and care plans to ensure compliance with regulatory standards, agency policies, and best practices, identifying areas for improvement and implementing quality initiatives to optimize patient care delivered in the home setting.

-Responsible for coordinating hospice services for managed care patients which includes establishing and maintaining the patient's plan of care, establishing and maintaining positive relationships with managed care customers. Working closely with DON and administrator to achieve high quality care for clients.

- Coordinates hospice services for managed care patients, assists DON with the establishment of the plan of care in coordination with the physician and, and ensures a seamless transition to hospice.

- Collaborates with inpatient utilization review departments and managed care organizations to facilitate safe, early inpatient discharge.

- Works with Clinical Supervisors and staff clinicians to gather, collate, and report patient care summary information.

- Maintains comprehensive working knowledge of managed care contractual relationships and ensures that patients are admitted and services are delivered in accordance with contract provisions. - Establishes and maintains positive working relationships with current and potential managed care customers.

- Promptly responds to managed care customer's requests and concerns.

- Participates in quality assessment performance improvement team and activities.

- Responsible for auditing client's charts to assure all is in compliance with State and federal regulations.

- Performs any in-office nursing duties that includes carrying out order, communicating/reporting to doctors any issues and concerns regarding patient care.

Arbor Hospice - 2022 to 2023

NeighborCare Home Health and Hospice – 2013-2021

Caress Home Health - July 2013 - 2018

Nexus Home Health Services - July 2013 - 2016

Intracare Home Health - July 2013 – 2016

- Provides medical care to patients in their homes, assessing their health needs, administering medications, performing wound care, and offering education and support to both the patient and their family, all while monitoring their condition and coordinating with their primary physician and to Home health/hospice agency.

• Coordinated with multidisciplinary teams to facilitate comprehensive service delivery.
• Managed complex care plans to ensure patient needs were met effectively.
• Developed and implemented strategies for improving patient health outcomes.
• Educated patients and families on treatment options and community resources.
• Led case reviews to enhance workflow efficiency and quality of care provided.
• Mentored junior staff in best practices for case management and patient advocacy.
• Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
• Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
• Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the healthcare system.
• Provided crisis intervention services as needed, responding quickly and appropriately to urgent situations in order to protect patient safety and wellbeing.
• Conducted regular follow-ups with patients to monitor progress, adjust treatment plans as needed, and provide ongoing support.

• Administered medications and treatments following established protocols to ensure patient safety.
• Implemented infection control measures, contributing to improved patient outcomes and reduced hospital-acquired infections.
• Utilized electronic health records (EHR) systems for accurate documentation and streamlined communication among healthcare providers.
• Demonstrated strong leadership skills by effectively directing certified nursing assistants to provide optimal patient care.
• Contributed to the development of facility-wide quality improvement initiatives aimed at enhancing patient care standards across all departments.
• Streamlined documentation processes to ensure accurate medical records for both internal team members and external healthcare providers.
• Supported smoother transitions between shifts through concise hand-off communication that highlighted critical details about each patient''s status.
• Ensured timely medication administration by efficiently prioritizing tasks based on urgency while maintaining accuracy in dosing calculations.
• Collaborated with physicians to develop individualized care plans that addressed each patient''s unique health goals and challenges.
• Improved patient outcomes by consistently providing high-quality, evidence-based care in a skilled nursing unit.

• Provided compassionate patient care, ensuring comfort and dignity during daily activities.
• Assisted with mobility and personal hygiene tasks, promoting independence among patients.
• Monitored vital signs and reported changes to nursing staff for timely interventions.