Mashauna Garth
Okolona,MS
Summary
Dynamic and detail-oriented Receptionist with proven expertise at HR Block, excelling in customer relations and appointment scheduling. Recognized for enhancing front desk efficiency and maintaining a professional environment. Skilled in data entry and adept at managing multi-line phone systems, ensuring seamless communication and exceptional service delivery.
Overview
1
1
Certification
Work History
Receptionist
HR Block
2023 - 2024
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, routing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendar for office personnel.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Maintained cleanliness and organization of reception area to enhance professionalism.
- Assisted with administrative tasks, including data entry and filing documents accurately.
- Handled customer inquiries with professionalism, resolving issues promptly and effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Aberdeen High School
Aberdeen, MSCertificate of Technical Studies - Office Assistant
Itawamba Community College
Fulton, MS05.2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Schedule management
- Mail handling
Accomplishments
I Graduated with 3.0 GPA. I was an honor student through out High School.I went on to accomplish a a Technical Certification in office management.
Certification
Office Assistant
Timeline
Receptionist
HR Block
2023 - 2024
Aberdeen High School
Certificate of Technical Studies - Office Assistant
Itawamba Community College