MaShaundra Hill
Calumet Park,IL
Summary
Proven track record in enhancing customer satisfaction and ensuring safe transportation as a Bus Operator at Chicago Transit Authority, CTA. Skilled in customer service and safe driving, adept at resolving issues efficiently. Increased customer satisfaction ratings through exceptional service and adherence to safety protocols. Highly organized, excelling in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bus Operator
Chicago Transit Authority, CTA
Chicago, IL
12.2018 - Current
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Handled passenger emergencies or disruptions.
- Announced stops clearly to help passengers disembark at correct locations.
- Communicated route information to passengers during trips as needed.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Reported delays or accidents.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
- Complied with local traffic regulations and safety requirements for bus operation.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
Customer Service Assistant
Chicago Transit Authority, CTA
Chicago, IL
09.2016 - 09.2018
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Clerk
ABM Janitorial Services
Chicago, IL
06.2011 - 10.2014
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Inventoried and ordered materials, supplies and services.
- Copied, sorted and filed records of office activities and business transactions.
- Answered customer inquiries via phone and email.
- Entered data into computer systems accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
Education
Associate of Applied Science - Business Accountancy
Miles College
Fairfield, AL05-2009
High School Diploma -
Chicago Vocational Career Academy
Chicago, IL08-2006
Skills
- Customer Service
- Safe driving skills
- Keyboarding (45 wpm)
- Outstanding telephoning
- Professional Clerical
- Highly well organized
Accomplishments
- 2 accommodations in 1 yr for outstanding customer service
Certification
- Commercial Drivers License
Timeline
Bus Operator
Chicago Transit Authority, CTA
12.2018 - Current
Customer Service Assistant
Chicago Transit Authority, CTA
09.2016 - 09.2018
Clerk
ABM Janitorial Services
06.2011 - 10.2014
Associate of Applied Science - Business Accountancy
Miles College
High School Diploma -
Chicago Vocational Career Academy
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