Masheila Thomas
Seattle,WA
Summary
Dynamic case manager with extensive experience at Catholic Community Services, excelling in client advocacy and case documentation. Proven ability to enhance client self-sufficiency through effective care coordination and community resource integration. Skilled in problem-solving and time management, consistently achieving improved housing stability and client satisfaction.
Knowledgeable RAP Supervisor with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Lead RAP Case Manager
Catholic Community Services
07.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Housing Case Manager
Catholic Community Services
04.2023 - 07.2024
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long term.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Caregiver
Catholic Community Services
03.2021 - 04.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Front Desk Receptionist
Catholic Community Services
02.2020 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Thomas Jefferson High
Federal Way, WASkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Documentation proficiency
- Case planning
Timeline
Lead RAP Case Manager
Catholic Community Services
07.2024 - Current
Housing Case Manager
Catholic Community Services
04.2023 - 07.2024
Caregiver
Catholic Community Services
03.2021 - 04.2023
Front Desk Receptionist
Catholic Community Services
02.2020 - 02.2021
High School Diploma -
Thomas Jefferson High
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