Summary
Overview
Work History
Education
Skills
Timeline
Generic

Masheka Harvey

Insurance Verification
Willingboro,NJ

Summary

Hardworking employee bringing 17 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of my responsibilities and training in. Motivated to learn, grow and excel in the company.

Overview

5
5
years of post-secondary education
16
16
years of professional experience

Work History

Insurance Verification Representative

R1 Rcm
Chicago, IL
03.2017 - Current
  • Verified client information by analyzing existing evidence on file.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Organized patient files and streamlined operations to improve efficiency.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized paperwork such as charts and reports for office and patient needs.

Team Leader

Aldi Foods
Willingboro, NJ
02.2015 - 03.2017
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Optimized customer support by establishing collaborative service environment.
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Implemented new working processes which delivered continued improvements.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Manager

Adreima
Bloomfield, NJ
12.2004 - 04.2014
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Maximized performance by monitoring daily activities and mentoring team of associates.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Cross-trained existing employees to maximize team agility and performance.
  • Approved regular payroll submissions for employees.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Education

No Degree - Medical Assistant & Phlebotomy

Omega Institute
Cinnaminson, NJ
06.1992 - 06.1993

High School Diploma -

Willingboro High School
Willingboro, NJ
09.1988 - 06.1992

Skills

Collaborative relationships

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Timeline

Insurance Verification Representative

R1 Rcm
03.2017 - Current

Team Leader

Aldi Foods
02.2015 - 03.2017

Manager

Adreima
12.2004 - 04.2014

No Degree - Medical Assistant & Phlebotomy

Omega Institute
06.1992 - 06.1993

High School Diploma -

Willingboro High School
09.1988 - 06.1992

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Masheka HarveyInsurance Verification