Mashel Waiz
Dublin,CA
Summary
Compassionate Patient Coordinator with experience in coordinating patient care, scheduling appointments, and streamlining administrative procedures. Strong background in managing patient information, ensuring accuracy while maintaining confidentiality. Possess effective communication skills and ability to work well under pressure.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Keepsake Stitchery LLC
Dublin, CA
08.2021 - Current
- Client Collaboration: Work closely with individuals and local businesses to design and produce custom embroidered pieces, including company swag such as hats, shirts, tote bags, and event giveaways
- Content Creation & Social Media: Manage and grow brand presence across TikTok, Instagram, and Facebook through original video content, storytelling, and community engagement
- Ad Management: Strategize and run paid ad campaigns on Facebook and Instagram to increase brand visibility and drive online sales
- E-Commerce & Branding: Oversee Shopify storefront, write SEO-optimized product listings, and provide end-to-end customer service
- Production & Quality Control: Lead all stages of the embroidery process from design to fulfillment, ensuring each piece meets high standards of craftsmanship and detail
Executive Assistant
Twilio
San Francisco, California
10.2018 - 12.2020
- Provided high-level administrative support to senior leadership, including the GM of Messaging/Product — a business unit of responsible for 60% of company revenue and 200+ people team.
- Gatekeeper for the GM’s calendar, managing complex and constantly shifting priorities across global time zones
- Coordinated extensive domestic and international travel arrangements, including flights, hotels, visas, meeting space, and on-site logistics
- Led planning for quarterly global product team meetings in locations such as London and Tallinn — sourcing event venues, organizing catering, compiling decks, collecting presentations, and building agendas
- Managed weekly cross-functional product team meetings — overseeing scheduling, agenda creation, and compiling data summaries for internal alignment
- Reported all expenses for the Messaging team, monitored budgets, and ensured compliance with internal reporting standards
Administrative Assistant
Benchling
San Francisco, California
05.2018 - 10.2018
- Managed end-to-end scheduling and coordination for all candidate interviews, including travel arrangements and accommodations
- Oversaw office operations and facilities maintenance, ensuring a well-stocked, functional, and welcoming workplace
- Handled weekly grocery and office supply orders, as well as daily lunch and dinner catering for team and client meetings
- Supported company-wide events and All Hands meetings by managing AV setup, livestreams, and tech troubleshooting
- Maintained and prepared meeting rooms with necessary materials, equipment, and refreshments
Patient Care Coordinator
Optimal Health Spectrums
Pleasanton, CA
01.2016 - 05.2017
- Managed complex schedules for providers, including nationwide travel arrangements and detailed pre-trip logistics
- Served as a key liaison between providers and patients to ensure seamless communication and care coordination
- Handled daily reporting, client billing, vendor account setup, and expense tracking with accuracy and efficiency
- Planned and executed vendor visits, company events, and employee engagement initiatives to support team morale
- Developed and maintained internal systems for budgeting, reporting, and document management
- Led onboarding and training for new providers and administrative staff
Health Worker
Zuckerberg San Francisco General Hospital
San Francisco, California
06.2014 - 12.2015
- Completed psychosocial assessments for underserved and homeless patients, using emotional intelligence to identify barriers to care and connect individuals with appropriate resources
- Partnered with patients to develop and implement care plans tailored to their medical, social, and housing needs — including applications for Medi-Cal, shelter coordination, and post-op support
- Delivered brief, task-oriented interventions for overwhelmed or high-needs patients and created culturally relevant health education materials
- Collaborated with the Clinical Operations Manager to improve clinic workflows, generate internal performance reports, and support administrative projects
- Trained providers on EHR systems and managed scheduling for multiple clinicians in a high-volume setting
- Supported long-term care coordination by navigating follow-up appointments, transportation, and community service referrals
Education
Certificate in Javascript Full Stack Web Development -
UC Berkeley Ext.
Berkeley, CA12-2017
Bachelor of Science - Public Health
University of North Florida
Jacksonville, FL08-2013
Skills
- Customer relationship management
- Travel coordination
- Attention to detail
- Communication skills
- Documentation and reporting
- Patient scheduling
- Medical billing
- Care coordination
- Effective communication
- Office administration
- Patient confidentiality
- Healthcare industry
- Insurance verification
- Patient care and education
- Patient flow management
- Organizational skills
- Patient care
Timeline
Owner/Operator
Keepsake Stitchery LLC
08.2021 - Current
Executive Assistant
Twilio
10.2018 - 12.2020
Administrative Assistant
Benchling
05.2018 - 10.2018
Patient Care Coordinator
Optimal Health Spectrums
01.2016 - 05.2017
Health Worker
Zuckerberg San Francisco General Hospital
06.2014 - 12.2015
Certificate in Javascript Full Stack Web Development -
UC Berkeley Ext.
Bachelor of Science - Public Health
University of North Florida
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