Mashell Johns
Pearland,TX
Summary
Accomplished Crisis Intervention Specialist with a proven track record at NAMI-National Alliance on Mental Illness, adept in verbal de-escalation and risk evaluation. Demonstrated ability to foster interpersonal relationships and provide empathetic support, enhancing client resilience and crisis management. Expert in maintaining client confidentiality and effective communication, significantly improving service delivery and client trust.
Results-driven crisis intervention professional with proven record of effectively managing high-pressure situations. Consistently delivers support through team collaboration and adaptability to changing needs. Key skills include conflict resolution and emotional intelligence.
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
23
23
years of professional experience
Work History
Crisis Intervention Specialist-volunteer
NAMI-National Alliance on Mental Illness
01.2023 - 06.2024
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
Caseworker
The Harris Center For Mental Health And IDD
06.2018 - 09.2019
- Established trusting relationships with clients, fostering open communication and rapport building.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Developed and maintained strong relationships with community resources for successful referrals.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Assisted clients in identifying community resources and connecting with appropriate services.
Certified Ophthalmic Technician
Berkeley Eye Center
08.2012 - 05.2018
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
- Enhanced patient care by performing accurate and efficient diagnostic testing in ophthalmology procedures.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Increased diagnostic accuracy by calibrating and maintaining specialized ophthalmic equipment according to manufacturer guidelines.
Certified Ophthalmic Technician
Coastal Eye Associates
01.2001 - 03.2012
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
- Enhanced patient care by performing accurate and efficient diagnostic testing in ophthalmology procedures.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Increased diagnostic accuracy by calibrating and maintaining specialized ophthalmic equipment according to manufacturer guidelines.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Identified issues during preliminary exam and addressed concerns with physician.
Education
Master of Arts - Marriage And Family Therapy
Northcentral University
Prescott, AZ01-2016
Bachelor of Science - Human Services
Springfield College
Springfield, MA08-2014
No Degree - Ophthalmic Technician
NEC Academy
Houston, TX03-1997
Associate of Science - Criminal Justice/Police Academy
College of The Mainland
Texas City, TX01-1987
Skills
- Risk evaluation
- Verbal de-escalation
- Substance abuse awareness
- Client confidentiality
- Crisis assessment
- Suicide prevention
- Interpersonal relationships
- Empathy display
- Mental health
- Documentation skills
- Patient confidentiality
- Reflective listening
- De-escalation techniques
- Behavioral health
- Attention to detail
- Time management
- Problem-solving
- Active listening
- Organizational skills
- Effective communication
Timeline
Crisis Intervention Specialist-volunteer
NAMI-National Alliance on Mental Illness
01.2023 - 06.2024
Caseworker
The Harris Center For Mental Health And IDD
06.2018 - 09.2019
Certified Ophthalmic Technician
Berkeley Eye Center
08.2012 - 05.2018
Certified Ophthalmic Technician
Coastal Eye Associates
01.2001 - 03.2012
Master of Arts - Marriage And Family Therapy
Northcentral University
Bachelor of Science - Human Services
Springfield College
No Degree - Ophthalmic Technician
NEC Academy
Associate of Science - Criminal Justice/Police Academy
College of The Mainland
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