Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ma.Shery Dela Torre

Roselle,NJ

Summary

Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.

Overview

15
15
years of professional experience

Work History

Medical Receptionist

Pulmonary Consultants
New York, NY
07.2021 - Current
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Entered insurance, demographics and health history into patient database.
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Checked patients in and out for appointments and collected co-payments.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Compiled and coded patient information or data in appropriate computer system.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Straightened up waiting room to maintain neat and organized space.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Greeted and checked in patients, updating patient information in computer system.
  • Ordered office supplies as needed to maintain inventory levels.
  • Interviewed patients to complete case histories and intake forms.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Answered phones promptly and directed calls appropriately.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Scheduled and confirmed patient appointments and consultations.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Performed data entry tasks related to billing and collections procedures.
  • Protected patients by observing strict HIPAA guidelines.
  • Arranged hospital admissions for patients as required.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Home Health Aide

Home Aid
New York, NY
09.2017 - 04.2021
  • Answered phones and routed voicemails to respective employees.
  • Provided companionship and monitored health condition of clients.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Managed patient transportation and appointment scheduling.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Assisted clients with proper exercises and rehabilitation.
  • Planned optimal meals based on established nutritional plans.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided emotional support and companionship to patients.

Private Assistant

Home Care Aid
Sag Harbor, NY
05.2010 - 07.2017
  • Provided emotional support to clients in need of comfort or reassurance.
  • Organized and maintained client's medical records and documents.
  • Provided patients with transportation to and from doctor appointments.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Administered medications as directed by physician or caregiver instructions.

Education

Bachelor of Science - Bs Pyschology

Manila Central University Philippines
Philippines
03-2001

Skills

  • Medical office administration
  • Letter preparation
  • Billing support
  • Reminder calls
  • Telephone etiquette
  • Microsoft office
  • EMR / EHR
  • Appointment management
  • Front desk operations
  • Appointment scheduling
  • Medical records management
  • Records maintenance
  • Record processing
  • Referral verification
  • Patient scheduling
  • HIPAA guidelines
  • HIPAA compliance
  • Electronic medical records
  • Patient callbacks
  • Medical charting

Timeline

Medical Receptionist

Pulmonary Consultants
07.2021 - Current

Home Health Aide

Home Aid
09.2017 - 04.2021

Private Assistant

Home Care Aid
05.2010 - 07.2017

Bachelor of Science - Bs Pyschology

Manila Central University Philippines

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Ma.Shery Dela Torre