Mashiel Ines Rigaud Alcantara

• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Provided transportation and appointments management.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

• Provided primary customer support to internal and external customers.
• Answered constant flow of customers with minimal wait times.
• Assisted customers with high risk procedures they needed to authorize and high cost medications for patients.

As a Call Center Agent

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• I was in charge of authorize medications and surgeries.
• Responded to customer requests for products, services and company information.