Mashika Sullivan
San Antonio
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
20
20
years of professional experience
1999
1999
years of post-secondary education
Work History
Customer Service Manager
Walmart
San Antonio
05.2024 - Current
- Managed daily customer service operations and team performance.
- Trained staff on effective communication and problem-solving techniques.
- Resolved customer complaints promptly and efficiently to enhance satisfaction.
- Provided exceptional customer service to ensure customer satisfaction.
- Upheld quality control policies and procedures to increase customer satisfaction.
Team Leader Manager
Toyota Motor Manufacturing
San Antonio
08.2005 - 01.2023
- Led team meetings to discuss project progress and address challenges.
- Coordinated workflow among departments to enhance production efficiency.
- Implemented safety protocols to ensure a safe working environment.
- Monitored quality standards to maintain product consistency and reliability.
- Resolved conflicts within the team to maintain a positive work atmosphere.
- Provided guidance, coaching, and feedback to team members.
- Assigned and monitored daily tasks for team members.
Education
Associate Degree - Business Administration
Hallmark Institution
San Antonio, TX 03.2005 - 11.2005
Associate of Applied Science - Computer Technology
St. Philip's College
San Antonio, TX 01.2000 - 03.2000
East Central High School
San Antonio, TXSkills
- Customer relationship management
- Complaint resolution
- Team performance management
- Quality control
- Cash handling
- Payment processing
- Team leadership
- Employee training
- Patience and empathy
Timeline
Customer Service Manager
Walmart
05.2024 - Current
Team Leader Manager
Toyota Motor Manufacturing
08.2005 - 01.2023
Associate Degree - Business Administration
Hallmark Institution
03.2005 - 11.2005
Associate of Applied Science - Computer Technology
St. Philip's College
01.2000 - 03.2000
East Central High School