Mashonda Ayers
Athens,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
Mazda Toyota Manufacturing
Madison, AL
01.2023 - Current
- Examined vehicles for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into Ics system.
- Trained newly hired employees by explaining company policies,procedures, job duties and performance expectations.
- Recommended improvement measures to production process to meet quality control standards for production.
- Documented nonconformities and recommended new techniques for prompt resolution.
- Programming Mazda CX50 vehicles regularly to check relevance and alignment with FCC regulations.
- Implemented new Kaizens so the company can continue to build on process and procedures improvement.
- AS9100 and ESD certified
Logistics Coordinator
Spot Inc.
Indianapolis, IN
01.2021 - 08.2022
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
- Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Negotiated contracts with carriers to secure competitive rates and services.
- Trained new staff on logistics software applications and procedures.
- Developed cost-effective transportation solutions for global shipments.
General Manager
Americas Car-Mart
Athens, AL
04.2010 - 12.2020
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with industry regulations and standards.
- Managed budgets, financial forecasting, and analysis.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
ASURION
Technical Repair Technician
Smyrna, TN
06.2002 - 12.2009
- Understood and followed oral and written directions.
- AS9000 and ESD certified through Asurion.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified issues with razor phone for repair.
- Completed new OS installations on phones, tablets and laptops.
- Used soldering skills to break connections and reconnect components.
- Removed damaged components, assessed faults and repaired or replaced with new parts.
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Diagnosed and resolved hardware and software issues on a variety of mobile devices.
- Installed, configured, and tested cellular phones to ensure proper operation.
- Diagnosed issues with customers' mobile devices to determine necessary repairs or replacements.
- Conducted quality assurance checks on newly manufactured smartphones before they were released for sale.
- Repaired and replaced broken parts of mobile phones, such as displays, batteries, motherboards and other components.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Maintained accurate documentation of installations and repairs.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University Online
Hooksett, NH12-2025
Associate of Science - Computer Networking and Telecommunications
Virginia College
Huntsville,AL08-2002
Skills
- Product Inspection
- Audit Coordination
- Blueprint Interpretation
- Recordkeeping
- Process Improvement
- Employee Supervision
- Inspections and reviews
- Process evaluation
- Visual Inspection
- Training and mentorship
- Quality processes
- Quality Control
- Safety Procedures
- Quality Control Planning
- Defect Identification
- Reporting and analysis
- Test equipment operation
- Database Management
- Documentation and Recordkeeping
- Attention to Detail
- Organizational Skills
- Professional Demeanor
- Word Processing
- Effective Communication
- Team Collaboration
- Analytical Skills
- Problem-Solving
- Self Motivation
- Microsoft office
- ESD
- AS9100
- Red Operating system
- Ics System
- Kaizen
- Buyer experience
- Soldering
- Typing
- Management experience
Certification
- State of Alabama Insurance License Life and Health.
Accomplishments
- General Manager of Month 2017,2018,and 2019
- Best in Customer Retention 2018,2019
- General Manager of the Year 2018
Timeline
Quality Control Inspector
Mazda Toyota Manufacturing
01.2023 - Current
Logistics Coordinator
Spot Inc.
01.2021 - 08.2022
General Manager
Americas Car-Mart
04.2010 - 12.2020
ASURION
Technical Repair Technician
06.2002 - 12.2009
Bachelor of Science - Business Administration And Management
Southern New Hampshire University Online
Associate of Science - Computer Networking and Telecommunications
Virginia College