Mashood Chowdhury
Bristow,VA
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to contribute to team success and achieve positive results. Poised to tackle new challenges head-on and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Program Manager
CRDF Global
01.2024 - Current
- Managed the implementation of Zscaler for secure web access and Zero Trust networking, enhancing network security and visibility into remote and office traffic
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Managed life cycle replacement of hardware and software.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support network operations.
- Coordinated secure system access of users to various department systems and platforms.
- Excellent communication skills, both verbal and written.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
- Collaborated with development and operations teams to develop practical automation solutions and custom modules.
- Wrote strategic business plans outlining need for departmental information technology resources.
System Administrator
CRDF Global
04.2022 - 12.2023
- Administration and engineering of device management systems including Microsoft Inune, Windows 365, Autopilot, Microsoft Defender for Endpoint, and Azure Active Directory
- Configured and managed BYOD policies with Intune MAM, enabling secure mobile device access for remote and hybrid workforce while enforcing corporate security standards
- Manage SharePoint sites and accounts, including site configuration and configured custom permissions
- Created custom policies for application and storage control using Threat Locker
- Manage/Maintain Endpoint Detection and Response (EDR) Security products: Sentinel One and CrowdStrike
- Utilized Automox for proactive patch management, prioritizing and remediating systems with high CVE’s vulnerabilities to ensure security and compliance
- Devised scripts and automation tools to improve system efficiency and planned and implemented upgrades to system hardware and software.
- Developing and providing evidence for regulatory audits by referencing organizational security policies and mapping incident response actions to compliance standards, ensuring adherence to frameworks such as NIST and ISO 27001
- Manage Zoom solutions, including deployment and configuration of Zoom Rooms to streamline enterprise video conferencing capabilities
- Create and maintain IT documentation, standards, and procedures
- Provide guidance, training, and support on core application functionality and managed onboarding and offboarding of employees.
System Analyst
Pearson
07.2020 - 04.2022
- Install, maintain, and upgrade workstations, desktops, laptops to Windows 10
- ServiceNow Admin
- Perform SOC threat analysis, cyberware tuning, and leadership-reporting
- Respond to and resolve workstation, application, and any hardware/software related issues for Windows 10
- Perform tuning of the Security Incident and Event Manager (SIEM) filters and correlations to continuously improve monitoring
- Manage IDS/IPS systems as well as handled incident response
- Assist with process development and user and technical documentation with adherence to change management processes
- Diagnose and support hardware failures, operating system application issues and network connectivity
- Maintain and manage Microsoft Windows Servers running various services, AD Domain Controllers, file and print, web, SharePoint, etc
- Creating, documenting, and following standard processes and procedures
- Implemented virtual firewalls for public cloud (AWS, Azure) security including Checkpoint/F5 Application Manager
IT Associate
HITT Construction
11.2019 - 03.2020
- Serve as the liaison between customers and IT departments assuring for service and reported incidents are appropriately captured, resolved, and triaged, including follow-up notification to the customer
- Configure Conditional Access policies for AzureAD to prompt users for MFA when sign-in events occur outside of trusted IP ranges or user is identified as a risky-user on AzureAD
- Identity Lifecycle Management and user provisioning/de-provisioning on Active Directory
- Implement Office 365 security toolsets such as SafeLink and Microsoft Advanced Threat Protection
- Provide resolution to issues as appropriate for support personnel and develop technical documentation and knowledge base information that enhances support or customer self-help resolution capabilities for recurring situations
- Worked with Exchange Server 2016 and SCCM updating drivers
- Diagnose, troubleshoot, configure, and repair customer desktop/tablet/mobile device issues
- Assist in the development and implementation of new approaches, methods, and enhancements to improve IT performance and achieve optimal customer service standards
- Configure desktop and laptop computers with applications for staff use in office or for travel on mission using SCCM
Education
Bachelor of Science - Information Technology
George Washington University
Washington DC01.2018
Skills
- Office 365 and Azure SSO
- Active Directory and GPO
- Automox/ConnectWise Automate
- AirTable/MS Project
- CrowdStrike/Sentinel One
- Microsoft Defender
- Microsoft Entra Identity and Access Management
- Microsoft Azure Architecture & Administration
- Zscaler/Threat Locker
- Zoom/Teams/Slack
- Azure AD & Azure AD Connect
- Scrum framework
- Infrastructure planning
- Systems integration
- Project leadership
- IT operations management
Certification
- CompTIA Security+ - Computing Technology Industry Association (CompTIA).
- Project Management Professional (PMP) - Project Management Institute. - In-Progress
Timeline
IT Program Manager
CRDF Global
01.2024 - Current
System Administrator
CRDF Global
04.2022 - 12.2023
System Analyst
Pearson
07.2020 - 04.2022
IT Associate
HITT Construction
11.2019 - 03.2020
- CompTIA Security+ - Computing Technology Industry Association (CompTIA).
- Project Management Professional (PMP) - Project Management Institute. - In-Progress
Bachelor of Science - Information Technology
George Washington University
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