Mashood Deen
Qatar
Summary
Customer Service Lead with over 10 years of experience in customer service, lead generation, and debt consolidation. Proven track record in building strong customer relationships that drive growth and enhance brand loyalty. Expertise in team leadership, dispute resolution, and operational efficiency improvements, resulting in increased customer satisfaction and business success.
Overview
5
5
years of professional experience
Work History
Customer Service - Lead
Waaz Consultancy
01.2022 - 11.2024
- Increased qualified leads through effective lead generation strategies.
- Trained staff, enhancing productivity and morale.
- Collaborated with sales/marketing to improve engagement and conversions.
- Maintained high customer retention.
- Assisted in lead qualification for sales team.
Customer Service - Team Leader
Icon International BPO
01.2020 - 01.2022
- Analyzed customer service metrics to prepare reports for management.
- Motivated teams by recognizing and rewarding excellence.
- Coordinated training sessions for new customer service personnel.
- Provided daily direction to call center associates.
Education
Pgd - PROJECT MANAGEMENT
OTHM (UK)
10-2021
Certificate in Business Administration & Management - Business Management
ABE (UK)
01.2009
Skills
- Management of projects
- Effective Communication
- Lead Generation & Prospecting
- Client Relationship Management
Languages
- English
- Tamil
- Hindi
Reference
Shararaf Thasleem
Business Development Manager
Trans Gulf
+94772346946
sharafaz@tgl.lk
Timeline
Customer Service - Lead
Waaz Consultancy
01.2022 - 11.2024
Customer Service - Team Leader
Icon International BPO
01.2020 - 01.2022
Pgd - PROJECT MANAGEMENT
OTHM (UK)
Certificate in Business Administration & Management - Business Management
ABE (UK)
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