Mashudu Nekhumbe
Round Rock,TX
Summary
Proven track record in enhancing guest experiences at Kalahari Resorts & Conventions, adept in customer service and problem-solving. Excelled in hospitality services, boosting customer loyalty through effective communication and guest accommodations. Skilled in using hotel PMS and POS systems, consistently resolved issues, ensuring positive feedback and return visits. Demonstrates exceptional listening skills and a commitment to excellence in all guest interactions. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Kalaharin Resorts And Convention Center
02.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Retail Cashier
Kalahari Resorts & Conventions
04.2022 - 05.2024
- Helped customers complete purchases, locate items.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Fron Desk Agent and Bell Service
Kalahari Resorts & Conventions
01.2019 - 02.2020
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- checking in guest ,and taking payment.
- greeting: welcome the guest
- provide the guest with room key or access cark/wristband
Housekeeping and Laundry Attendant
Kalahari Resorts & Conventions
06.2019 - 08.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
Fornt Desk Agent and Shuttle Driver
Vevisa Lodge And Convention
03.2014 - 06.2018
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Driving shuttle from airport to hotel and from hotel to airport and safari.
- Attending hospitality business marketing for business monthly promotion .
- convention bookings reservation and room view assistance.
Education
High School Diploma -
Mukula Integrated School
Mukula Thohoyandou Town South Africa11.2011
College Diploma - Travel And Tourism Management And Hospitality
Capricorn College
Polokwane City South Africa 04.2013
College Certificate - Galileo Reservation Course
Development & Training Strategies
Johannesburg South Africa03.2018
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Listening Skills
- Guest accommodations
- POS Systems
Accomplishments
- Provided hotel guests with a weekly list of resort activities and dining specials
- Asked by hotel manager to train new staff front desk agent to gain Knowledge on our PMS and POS and hotel check in process.
- Nominated as employee of the month for more than three times a year .
Certification
- High school certificate.
- college certificates.
- college certificate of specialization on computer reservation system.
- Intern program certificate.
- employee of the month certificate
Additional Information
"I'm detail-oriented ,well-organized team player , good communicator and well experienced with good skills , i have never miss any deadline of work project asked by manager or leadership, always in time and willing to work extra mile to get job done ,with this such experience im looking for an opportunity to take to next step in my career in such organization like yours to work to improve my skills and learn more about leadership and management
Languages
English
Native or Bilingual
African native
Native or Bilingual
Timeline
Retail Cashier
Kalahari Resorts & Conventions
04.2022 - 05.2024
Front Desk Agent
Kalaharin Resorts And Convention Center
02.2022 - Current
Housekeeping and Laundry Attendant
Kalahari Resorts & Conventions
06.2019 - 08.2019
Fron Desk Agent and Bell Service
Kalahari Resorts & Conventions
01.2019 - 02.2020
Fornt Desk Agent and Shuttle Driver
Vevisa Lodge And Convention
03.2014 - 06.2018
High School Diploma -
Mukula Integrated School
College Diploma - Travel And Tourism Management And Hospitality
Capricorn College
College Certificate - Galileo Reservation Course
Development & Training Strategies
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