Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Masico Brown

Southfield,MI

Summary

Goal-orientated professional with a proven record of successful growth in community development through implementing effective programs for more than fifteen years. A creative thinker with interpersonal and communication skills and the ability to multi-task efficiently. A forward-thinking team leader is skilled at operating departments efficiently to meet goals—successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

9
9
years of professional experience

Work History

Operations Manager Trainee

Ryder Truck
06.2023
  • Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
  • Coordinate with the rental department to ensure maximum utilization without compromising lease customers
  • Partner with Sales staff on customer calls for new business and increased customer satisfaction
  • Manage running costs and maintenance overheads
  • Ensure policy and processes are followed to optimize running costs and maintenance overhead
  • Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
  • Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Scheduling and Logistic Manager

Artelye Marble & Granite
11.2021 - 12.2022
  • Create and manage installation schedules at Artelye that will serve all of Maryland, Washington DC, New Jersey, Delaware, Northern Virginia, and south-central and eastern Pennsylvania
  • Works with Customer Service Reps, who initially assign a countertop project to the schedule based on the customer’s requested date
  • Coordinate directly with the Production Manager to confirm when jobs are fully fabricated and ready for installation
  • When jobs have been assigned dates on the calendar, review the scope of work, and assign them accordingly to the 15 teams of installers, based on geography and the installers' capabilities
  • Learn and utilize the company’s new technology, “Action Flow” as the primary tool for workflow success
  • Implement “real-time” status using the program so customers are aware of arrival times, etc.

Delivery Department Supervisor

Home Depot
03.2020 - 09.2021
  • Department Supervisors train, coach, and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need
  • In addition, they provide valuable input into merchandising decisions to the Store Management Team and Operations Team
  • Department Supervisors have strong product knowledge and the ability to lead and develop others
  • Primarily responsible for ensuring delivery of customer satisfaction through service and quality control standards, for customers in a specific market for products purchased through Home Depot Stores or Online
  • As a Department Supervisor, worked closely with cross-functional business units, including store/operations management, other stores, and Field Delivery Directors to identify and implement solutions that support successful home delivery operations, all while acting as an advocate for customers.

Pro Service Department Supervisor

Lowe’s Home Improvement
09.2014 - 10.2019
  • The Pro Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store
  • This includes coaching and training associates, managing performance, and ensuring adequate department coverage always
  • Assisting customers with all their shopping needs including assisting customers in the selection, demonstration, preparation, and loading of merchandise
  • Also, responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.

Assistant Life Coach (Part-Time)

Friends of Fathers
08.2013 - 07.2014
  • Coached clients to proactively address family and life issues so that they may provide for their children and families
  • Assessed information provided by clients to create a plan of action and to provide guidance in order to navigate the Friend of the Court system
  • Promoted the business through customer and business contacts, community outreach, networking, and frequent interaction with agencies that may provide services and support to clients.

Education

Master of Management - Business Management

University of Phoenix
Phoenix, AZ
05.2024

Bachelor of Science in Business -

University of Phoenix
Phoenix, AZ
10.2021

Skills

  • Strategic Planning
  • Networking
  • Communication Skills
  • Organizing
  • Management & Leadership Skills
  • Problem Solving / Conflict Resolution
  • Proficiency in Microsoft Word, Office, Excel, PowerPoint, Access, and Outlook
  • Logistics Oversight
  • Customer Service
  • Project Management Abilities
  • Goal Setting
  • Staff Management

Affiliations

  • Member of Phi Beta Sigma Fraternity, Inc.
  • Member of Prince Hall Free & Accepted Masons
  • Member of the National Society of Leadership and Success (2023)

References

Furnished Upon Request

Timeline

Operations Manager Trainee

Ryder Truck
06.2023

Scheduling and Logistic Manager

Artelye Marble & Granite
11.2021 - 12.2022

Delivery Department Supervisor

Home Depot
03.2020 - 09.2021

Pro Service Department Supervisor

Lowe’s Home Improvement
09.2014 - 10.2019

Assistant Life Coach (Part-Time)

Friends of Fathers
08.2013 - 07.2014

Master of Management - Business Management

University of Phoenix

Bachelor of Science in Business -

University of Phoenix

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Masico Brown