Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Masie Graham

Atlanta,GA

Summary

Dynamic and reliable professional with experience at Starbucks and Barnes & Noble, excelling in cash handling and customer engagement. Known for creating welcoming environments and enhancing customer satisfaction through personalized service. Proven ability to adapt and streamline processes, contributing to increased sales and repeat business.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
10.2024 - 04.2025
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Bookseller

Barnes & Noble
06.2021 - 11.2023
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
  • Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
  • Established strong relationships with customers to encourage repeat business.

Education

English

Georgia State University
Atlanta, GA
05-2027

High School Diploma -

The Mount Vernon School
Sandy Springs
05-2022

Skills

  • Friendly and outgoing
  • Cash handling
  • Adaptive and creative
  • Cash register operation
  • Calm demeanor
  • Adaptable and flexible
  • Reliable and dependable

Accomplishments

  • Won Scholastic Writing Award 2022.
  • Won the SCAD Portfolio Scholarship Award in 2022.

Interests

  • Music
  • Creative Writing
  • Blogging

Timeline

Barista

Starbucks
10.2024 - 04.2025

Bookseller

Barnes & Noble
06.2021 - 11.2023

English

Georgia State University

High School Diploma -

The Mount Vernon School

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