Masier Sanchez
West New York,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Housekeeper
Superior Cleaning
2023.04 - Current
- Assisted with scheduling adjustments as needed, enabling optimal staffing levels during peak periods while avoiding overtime expenses for the department.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Housekeeper
Collins Building Services Inc.
2023.01 - 2023.03
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
Customer Service Representative
Baccessory Import
2015.11 - 2022.06
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Bachelor of Arts - Psychobiology
Universidad Abierta Para Adultos UAPA
Santa Domingo, Republica Dominicana 03.2020
No Degree - Customer Service
Centu
Republica Dominicana 06.2019
Skills
- Residential Cleaning
- Customer Service
- Team Collaboration
- Professionalism
- Analytical Thinking
- Professional Demeanor
- Cleaning and sanitizing
- Product Recommendations
- Payment Collection
- Purchase assistance
- Staff Training
- Customer Support
- Purchase Recommendations
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Housekeeper
Superior Cleaning
2023.04 - Current
Housekeeper
Collins Building Services Inc.
2023.01 - 2023.03
Customer Service Representative
Baccessory Import
2015.11 - 2022.06
Bachelor of Arts - Psychobiology
Universidad Abierta Para Adultos UAPA
No Degree - Customer Service
Centu
Similar Profiles
TERRANCE STROUDTERRANCE STROUD
Janitorial Supervisor at Superior CleaningJanitorial Supervisor at Superior Cleaning
Johanse ReyesJohanse Reyes
Housekeeper at Superior CleaningHousekeeper at Superior Cleaning
CRYSTAL BLANCHARDCRYSTAL BLANCHARD
Professional Cleaner at Superior Cleaning CompanyProfessional Cleaner at Superior Cleaning Company