Masier Sanchez
West New York,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Housekeeper
Superior Cleaning
New York, NY
04.2023 - Current
- Assisted with scheduling adjustments as needed, enabling optimal staffing levels during peak periods while avoiding overtime expenses for the department.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Housekeeper
Collins Building Services Inc.
Court Square Long Island City
01.2023 - 03.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
Customer Service Representative
Baccessory Import
Republica Dominicana
11.2015 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Bachelor of Arts - Psychobiology
Universidad Abierta Para Adultos UAPA
Santa Domingo, Republica Dominicana 03.2020
No Degree - Customer Service
Centu
Republica Dominicana 06.2019
Skills
- Residential Cleaning
- Customer Service
- Team Collaboration
- Professionalism
- Analytical Thinking
- Professional Demeanor
- Cleaning and sanitizing
- Product Recommendations
- Payment Collection
- Purchase assistance
- Staff Training
- Customer Support
- Purchase Recommendations
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Housekeeper
Superior Cleaning
04.2023 - Current
Housekeeper
Collins Building Services Inc.
01.2023 - 03.2023
Customer Service Representative
Baccessory Import
11.2015 - 06.2022
Bachelor of Arts - Psychobiology
Universidad Abierta Para Adultos UAPA
No Degree - Customer Service
Centu