MASIH UZ ZAMAN
Houston,Texas
Summary
Versatile Technology Support Specialist with a proven track record of resolving technical issues and delivering outstanding customer service across multiple platforms. Expertise in troubleshooting, software installation, and network configuration, leading to enhanced user satisfaction and operational efficiency. Aiming to leverage technical skills to contribute to innovative IT solutions.
Overview
15
15
years of professional experience
Work History
TEACHER- HEALTH SCIENCE
Katy Independent School District
Katy, TX
01.2024 - 12.2024
- Created and managed comprehensive schedules for field trips, extracurricular activities, and teaching over 157 students.
- Supervised students throughout day, both in classroom and outside during breaks.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Delivered high-quality presentations with interactive, hands-on training, fostering leadership skills, and deepening understanding of complex biomedical topics.
- Coordinated national-level events and mentorships, demonstrating exceptional time, travel, and management skills.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Encouraged critical thinking skills and problem solving strategies among students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Used videos, lectures and moderated discussions to engage students during class.
- Led students through safety procedures for active shooter and fire drills.
- Utilized technology-based learning tools to enhance classroom instruction.
IT SUPPORT SPECIALIST
Raptor
Houston, TX
05.2021 - 01.2024
- Provided IT support with a focus on managing confidential data and digital assets with precision, supporting the company's operational integrity.
- Assisted with digital marketing and data management initiatives to optimize operational processes.
- Actively maintained and troubleshot wired and wireless networks, network security, VPNs, firewalls, and routers.
- Assisted customers with instructional support and product troubleshooting.
- Provided guidance on best practices when dealing with IT related incidents.
- Collected, analyzed and reported on data for use in operational planning.
- Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Oversaw daily performance of computer systems.
- Opened service tickets for clients, documenting user information and description of problem.
- Documented issues in bug tracking system for reporting.
- Responded to customer inquiries via phone, email, and chat support.
- Tested computer equipment to ensure proper functioning according to specifications.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
EMERGENCY MEDICAL TECHNICIAN-B
Harris County Emergency Medical Services
Houston, TX
08.2014 - 09.2016
- Delivered emergency medical services with a focus on patient care and safety.
- Trained new EMTs in BLS and emergency medical response, fostering a collaborative learning environment.
- Operated and maintained a range of emergency medical equipment, including AEDs and ventilatory support devices.
- Collected, analyzed and reported on data for use in operational planning.
- Evaluated patients' medical status and monitored vital signs during transit.
- Reported infectious disease cases to appropriate medical authorities.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
ADMINISTRATIVE ASSISTANT INTERN
Shell Energy
Houston, TX
05.2010 - 08.2011
- Acted as a liaison between executives, employees, and external stakeholders, ensuring clear communication and prioritization of key initiatives.
- Provided executive-level support to teams by managing complex schedules and coordinating meetings between interdisciplinary departments.
- Created professional reports using advanced formatting and design skills for executive managers.
- Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
- Assisted in organizing and maintaining electronic and paper filing systems for efficient information retrieval.
- Conducted research and prepared reports on various administrative issues for senior management review.
Education
CYBERSECURITY AAS -
Lone Star College
01.2025
MEDICINE -
St. George's University School of Medicine
01.2021
Master of Science -
St. George's University
01.2017
Bachelor of Science - Kinesiology
University of Houston
01.2016
Skills
- File Organization and Editing
- VPN management
- MS Office Suite expert
- Expense Management
- Software installation
- Operating systems
- System administration
- Remote support
- Ticketing systems
- Application support
- Customer education
- Service ticket tracking
- Network troubleshooting
- Help desk software
- Technical support
- Incident management
- Security protocols
- Software knowledge
Affiliations
- Physician Shadow, Westside Medical Clinic–Dr. Syed V. Ahmed MD
- Pediatric Emergency Center, Texas Children’s Hospital- West Campus
- EMT-B and Firefighter, Westlake Fire Department
- Children's Center, Full Learning Academy of Houston (FLAAH)
Timeline
TEACHER- HEALTH SCIENCE
Katy Independent School District
01.2024 - 12.2024
IT SUPPORT SPECIALIST
Raptor
05.2021 - 01.2024
EMERGENCY MEDICAL TECHNICIAN-B
Harris County Emergency Medical Services
08.2014 - 09.2016
ADMINISTRATIVE ASSISTANT INTERN
Shell Energy
05.2010 - 08.2011
CYBERSECURITY AAS -
Lone Star College
MEDICINE -
St. George's University School of Medicine
Master of Science -
St. George's University
Bachelor of Science - Kinesiology
University of Houston
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