MASINA PULA
Rexburg,Idaho
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and detail orientation.
Overview
8
8
years of professional experience
Work History
Community Manager
Central Park Apartments
08.2024 - Current
- Addresses and resolves tenant complaints and inquiries, maintaining high satisfaction.
- Works with maintenance staff to complete timely repairs and enhancements.
- Handles all tenant logistics and leases and effectively schedules appointments, showings, move-ins and move-outs.
- Responsible for selling leases, communicating with residents, and problem solving
Area Leasing Manager
Rexburg Housing
05.2023 - Current
- Oversaw all leasing efforts for Rexburg Housing, a portfolio of eight apartment complexes
- Strategized and helped coordinate plans-of-action for properties under market level
- Trained new Leasing Managers and assisted on-going training for current Leasing Managers
- Responsible for assisting Leasing Managers in meeting their day-to-day goals such as selling leases, communicating with residents, and problem solving
- Performed any other tasks delegated by Area Manager
Leasing Manager
Nauvoo House
09.2022 - 04.2023
- Oversaw property and residents with Community Manager and Leasing Specialist
- Managed residents' financial accounts
- Responsible for selling leases, communicating with residents, and problem solving
Assistant Leasing Manager
Birch Plaza
07.2022 - 09.2022
- Enforced BYU-I, Rexburg Housing, and Redstone Residential policies
- Oversaw property and residents with co-manager
- Responsible for selling leases, communicating with residents, and problem solving
Nanny
Private Nanny
01.2022 - 03.2022
- Cared for an infant
- Coordinated daily tasks and events to enhance learning and proper development
Full Time Missionary
The Church of Jesus Christ of Latter-day Saints
03.2019 - 09.2020
- Set and accomplished daily, weekly, and long-term goals
- Taught and fellowshipped with individuals and groups on a daily basis
- Networked on social media platforms such as Facebook
- Trained and assisted volunteers in adjusting to the schedule and understanding doctrinal principles
- Coordinated with a leadership council to teach and assist the President in improving teaching and personal goals amongst volunteers
- Responsible for evaluating, reporting progress, and caring for other female volunteers
- Followed a rigorous and strict daily schedule
Teaching Assistant
Miss Karen's Private Pre-K
02.2017 - 02.2019
- Aided in managing an appropriate classroom atmosphere for learning
- Prepared and organized curriculum
- Taught new concepts to children
- Supervised activities and groups
- Tutored individual children and tested their abilities
Education
BYU-Idaho - Sociology
BYU-Idaho
Rexburg, Idaho04.2025
Skills
- Entrata
- Google Sheets
- 85 WPM
- Critical Thinking
- Customer Service
- Problem Solving
- Teamwork
- Conflict Management
- Detail Oriented
- Communication
- Daily Operations Management
- Staff Training
- Property Management
Timeline
Community Manager
Central Park Apartments
08.2024 - Current
Area Leasing Manager
Rexburg Housing
05.2023 - Current
Leasing Manager
Nauvoo House
09.2022 - 04.2023
Assistant Leasing Manager
Birch Plaza
07.2022 - 09.2022
Nanny
Private Nanny
01.2022 - 03.2022
Full Time Missionary
The Church of Jesus Christ of Latter-day Saints
03.2019 - 09.2020
Teaching Assistant
Miss Karen's Private Pre-K
02.2017 - 02.2019
BYU-Idaho - Sociology
BYU-Idaho
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