Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Hi, I’m
Masinda Nisbett-Matthew
Dunellen,NJ
Summary
Overview
15
years of professional experience
Work History
CVS PharmacyPlainfield, NJ
Operations ManagerRX
02.2022 - 02.2023
Job overview
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Tracked and replenished inventory to maintain par levels.
- Cross trained as a licensed pharmacy technician. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
CVS PharmacyPlainfield, NJ
Shift Supervisor
09.2021 - 02.2022
Job overview
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
- Assessed operations and adjusted scheduling to maximize productivity.
- Monitored security and enforced loss prevention strategies during shift.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Shipt IncMiami, FL
Personal Shopper
11.2018 - 12.2021
Job overview
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Complete company training consistently above average as an Independent Contractor
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Suggested comparable products to replace out-of-stock items.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Florida Business ConsultingMiami, FL
Corporate Trainer
09.2018 - 12.2018
Job overview
- Wrote sales contracts for orders obtained and submitted orders for processing
- Transitioned an average of 10 leads into paying customers per month
- Communicated sales promotions to customers to grow average customer account size
- Excellent interpersonal, verbal and written communications skills and attention to detail
- Maintained friendly and professional customer interactions at all times
- Train Account Executives
- Conduct 2nd round interviews of prospective employees
- Small scale management with team of 5-8 persons at a time, Set up new accounts, established customer credit, and set up payment methods
- Emphasized product features based on analysis of customer’s needs
- B2B marketing and sales
- Devised strategies to orientate, train and direct staff to achieve corporate objectives.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
Florida Business ConsultingMiami , FL
Account Executive
08.2018 - 09.2018
Job overview
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Customer Service Representative
- Set up new accounts, established customer credit, and set up payment methods
- Increased profitability within accounts by cross-selling additional products.
- Resolved customer complaints by offering creative solutions and incentives.
- Gathered company and contact information to compile data for current and potential customers.
Curvy CoutureSaint Kitts-Nevis
Store Manager
01.2018 - 07.2018
Job overview
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Seek ways to better promote store, product lines and service within the store
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles
- Manage all controllable costs with a view to maintain profitability
- Maintain proper inventory levels, ensure stocking, maintain contact with suppliers to ensure maximum efficiency in meeting sales goals
- Ensure the store remains clean and presentable at all times
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
Nova Southeastern UniversityFort Lauderdale, FL
Event Planner
08.2016 - 08.2017
Job overview
- Organize class events related to group work
- Planned and coordinated school trips and events for the Caribbean Students Association
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Secured event sponsorships and auction items for charitable initiatives.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Tracked payments, balances and registrations for various events.
- Organized facilities and details such as décor, entertainment, location, equipment etc for student association
Hardtman & AssociatesSaint Kitts-Nevis
Executive Administrative Assistant
09.2008 - 01.2013
Job overview
- Principal liaison officer to the firm’s two largest clients; Tamarind Cove Marina Development a 108-room hotel and 100 slip Marina currently under construction on Nevis and Oualie Masonry Products the largest concrete plant on the island
- Managed director's calendar and prepared meeting agenda and materials.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Managed and tracked expenses to meet company budget requirements.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Managed daily invoices, reports and proposals.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Leveraged word processing software to create proposals, letters and memos.
E.C. COMPUTER INSTITUTESaint Kitts-Nevis
Assistant Teacher
07.2008 - 10.2011
Job overview
- Tutor elementary and high school level computer systems
- Tutor basic Word and Excel software functions
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Planned and led lessons on basic computer skills, keyboard techniques and internet use.
- Conducted student assessments to measure progress and growth.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
Education
Nova Southeastern UniversityFort Lauderdale, FL
Bachelor of Science from Management
05.2018
University Overview
- Spring, 2016 - Dean's List
- NSU Dean's Transfer Award
- Huizenga Business Innovation Academy Scholarship
- 3.98 GPA
- Graduated summa cum laude
- Member of Phi Theta Kappa, 2016
- Caribbean Students Association Member, 2016
Miami Dade College, Wolfson CampusMiami, FL
Associate of Arts
12.2015
University Overview
- Fall, 2014 - Dean's List
- 3.8 GPA
- Graduated summa cum laude
- Member of Alpha Chi, 2015
- Spring, 2015 - Honor Roll
National Taiwan Normal University Mandarin Training CenterTaiwan, PRC
Language Diploma from Mandarin
05.2013
University Overview
The Nevis Sixth Form CollegeSaint Kitts-Nevis
College Diploma
11.2008
University Overview
Charlestown Secondary SchoolSaint Kitts-Nevis
High School Diploma
11.2006
University Overview
University of The Virgin Islands, St. Thomas U.S.V.ISaint Thomas, USVI
Some College (No Degree)
University Overview
Skills
- Maintaining Compliance
- Staff Training
- Team Leadership
- Policies and Procedures Implementation
- Workforce Training
- Decision Making
- Staff Training and Development
- Public Interaction
- Company Culture and Values
- Verbal and Written Communication
- Problem Solving
- Training and Coaching
- Administrative Tasks
- Safety Procedures
- Data Entry
- Customer Service
- Microsoft Office
- New Hire Coaching
Timeline
Operations ManagerRX
CVS Pharmacy
02.2022 - 02.2023
Shift Supervisor
CVS Pharmacy
09.2021 - 02.2022
Personal Shopper
Shipt Inc
11.2018 - 12.2021
Corporate Trainer
Florida Business Consulting
09.2018 - 12.2018
Account Executive
Florida Business Consulting
08.2018 - 09.2018
Store Manager
Curvy Couture
01.2018 - 07.2018
Event Planner
Nova Southeastern University
08.2016 - 08.2017
Executive Administrative Assistant
Hardtman & Associates
09.2008 - 01.2013
Assistant Teacher
E.C. COMPUTER INSTITUTE
07.2008 - 10.2011
Nova Southeastern University
Bachelor of Science from Management
Miami Dade College, Wolfson Campus
Associate of Arts
National Taiwan Normal University Mandarin Training Center
Language Diploma from Mandarin
The Nevis Sixth Form College
College Diploma
Charlestown Secondary School
High School Diploma
University of The Virgin Islands, St. Thomas U.S.V.I
Some College (No Degree)
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