Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Masner Teresias

Kinston,NC

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Clerk

Smithfield Foods
03.2019 - 10.2022
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
  • Supported machine operators (6) in setup and operation of production equipment resulting in efficient runs.
  • Documented production information via daily system logs and discussed issues with management.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Recorded daily progress using SAP/Microsoft Excel, Word and examined data to identify and rectify problems in productivity.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
  • Produced high-quality communications for internal and external use
  • Routed business correspondence, documents and messages to correct departments and staff members
  • Interacted with customers by phone, email or in-person to provide information
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to SAP database
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Edited documents to keep company materials free of grammar errors

Call Center Representative

Convergys
01.2016 - 03.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Answered average of 120 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Assisted 120 customers in average 10 minute timeframe by answering questions, responding to inquiries and handling telephone requests.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Handled over 120 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Recommended products to customers, thoroughly explaining details.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Sought out extra training opportunities to enhance customer relationship management abilities
  • Responded to customer calls and emails to answer questions about products and services
  • Educated customers on company systems, form completion and access to services

Education

GED -

Job Corps Center
Kentucky
09.2008

Skills

  • Customer Satisfaction
  • Confidential Data Protection
  • Materials Organization
  • Data Gathering
  • Spreadsheet Development
  • Data Recording
  • Email Correspondence
  • Microsoft Applications
  • Information Inputting
  • Information Retrieval
  • Bilingual (Creole, English)

Languages

English
Native or Bilingual

Timeline

Clerk

Smithfield Foods
03.2019 - 10.2022

Call Center Representative

Convergys
01.2016 - 03.2019

GED -

Job Corps Center

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Masner Teresias