Ma. Sofia Beatriz Manalo
New Castle,PA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in MEDIPAC and EPIC. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Patient Services Representative
UPMC Jameson
08.2023 - Current
- Used MEDIPAC and EPIC to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
Quality Assurance Analyst
Ubiquity Global Services Philippines
08.2021 - 09.2022
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
Customer Service Representative
IQOR Talisay
11.2021 - 03.2022
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Ubiquity Global Services Philippines
01.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Teleperformance Bacolod
11.2020 - 01.2021
- Promoted available products and services to customers during service, account management, and order calls.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Concentrix Bacolod
08.2019 - 10.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
TTEC Bacolod
12.2018 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Criminal Justice
University Of Negros Occidental-Recoletos
51 Lizares Avenue, Bacolod City 6100, PHBachelor of Science - Medical Technology
Riverside College Inc.
Dr. Pablo O. Torre Sr. St Bacolod City 6100, PHSkills
- System Updates
- Interpreting Physician Orders
- Document Filing
- Patient Greeting
- Insurance Verifying
- Reception Management
- Customer Service
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Hiligaynon
Native or Bilingual
Timeline
Patient Services Representative
UPMC Jameson
08.2023 - Current
Customer Service Representative
IQOR Talisay
11.2021 - 03.2022
Quality Assurance Analyst
Ubiquity Global Services Philippines
08.2021 - 09.2022
Customer Service Representative
Ubiquity Global Services Philippines
01.2021 - 08.2021
Customer Service Representative
Teleperformance Bacolod
11.2020 - 01.2021
Customer Service Representative
Concentrix Bacolod
08.2019 - 10.2020
Customer Service Representative
TTEC Bacolod
12.2018 - 06.2019
Bachelor of Science - Criminal Justice
University Of Negros Occidental-Recoletos
Bachelor of Science - Medical Technology
Riverside College Inc.
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