Mason Alas
Houston,TX
Summary
Dynamic and results-oriented professional with a proven track record at Ryan's Elevator Repair, adept in mechanical troubleshooting and enhancing customer satisfaction. Leveraged problem resolution and interpersonal skills to boost efficiency and foster positive client relationships. Demonstrate a strong capacity for detailed work and proactive team leadership.
Overview
11
11
years of professional experience
Work History
Elevator Technician
Ryan's Elevator Repair
05.2024 - Current
- Upgraded outdated elevator systems with modern components, enhancing performance and reliability.
- Improved efficiency of elevator operations by optimizing and fine-tuning control systems.
- Effectively managed inventory of tools and replacement parts, ensuring availability for emergency repairs when needed.
- Supported sales team by providing technical assistance during client consultations, leading to increased revenue generation opportunities.
- Evaluated performance metrics of installed elevators regularly, recommending necessary upgrades or modifications as needed.
- Increased customer satisfaction by promptly addressing and resolving elevator malfunctions and breakdowns.
Warehouse Worker
WSS Distribution Warehouse
09.2024 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
Warehouse Worker
Kawasaki
10.2021 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Warehouse Packer
Cedar Hollow Foods
06.2016 - 10.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Organized items on racks, shelves and bins to maintain established order.
Fast Food Team Leader
Taco Johns
03.2015 - 06.2016
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
- Supported management in achieving business goals by proactively identifying areas for improvement within daily operations and suggesting solutions.
- Strengthened employee retention rates by providing support, guidance, mentoring opportunities for development within fast-paced environments.
- Improved efficiency of drive-thru operations by monitoring traffic flow and adjusting staffing as needed.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
Fast Food Team Leader
Burger King
01.2014 - 03.2015
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
- Supported management in achieving business goals by proactively identifying areas for improvement within daily operations and suggesting solutions.
Education
High School Diploma -
Lincoln Northeast
Lincoln12-2015
Skills
- Problem resolution
- Wiring schematics
- Mechanical troubleshooting
- System upgrades
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Customer service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Organized multi-tasker
- Reliable and punctual
- Accustomed to shift work
- Organization and planning
- Valid Texas driver's license
- Attention to detail focus
- Initiative and proactivity
Timeline
Warehouse Worker
WSS Distribution Warehouse
09.2024 - 01.2025
Elevator Technician
Ryan's Elevator Repair
05.2024 - Current
Warehouse Worker
Kawasaki
10.2021 - 05.2024
Warehouse Packer
Cedar Hollow Foods
06.2016 - 10.2021
Fast Food Team Leader
Taco Johns
03.2015 - 06.2016
Fast Food Team Leader
Burger King
01.2014 - 03.2015
High School Diploma -
Lincoln Northeast
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