Mason Allen
Phelan,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Solid history of surpassing productivity and quality targets in high volume setting.
Overview
18
18
years of professional experience
Work History
Material Handler
Faith Electric
11.2021 - Current
- Transported line trucks and inventory items including poles, to appropriate location (yard and/or jobsite).
- Inventory control of all A materials: Transformers, lightening arresters, and cutouts. Ordering and inventory of all B materials.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, and staged for production.
- Regular use of hand tools, power tools, and hand lines
- Drove forklifts, pallet jacks and other equipment to unload shipments and move materials as needed.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Customer Service Representative
Target
01.2017 - 11.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Regionally recognized for outstanding customer service
Insurance Customer Service Representative/Broker Sales Representative
Senior Marketing Specialists
08.2006 - 05.2010
- Calculated quotes and educated both new and existing clients on insurance options. Brokering Medicare Supplements, Medicare advantage, and life insurance.
- Developed sales leads from direct referrals, networking and targeted telemarketing campaigns.
- Called potential clients to vet leads and set up appointments according to mutual availability. Conducted appointments both on the phone and in person.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills; recommending products based on analysis of customers' circumstances.
Education
Associate of Science - Business Administration
Moberly Area Community College
Kirksville, MO05.2004
Associate of Applied Science - Nuclear Medical Technology
Foothill College
Los Altos, CAHigh School Diploma -
Kirksville Sr. High School
Kirksville, MO05.2001
Skills
- Proficient in Word, Excel, and Powerpoint
- OSHA certified
- Class A license with tanker endorsement
- Competent in both windows and macOS
Timeline
Material Handler
Faith Electric
11.2021 - Current
Customer Service Representative
Target
01.2017 - 11.2021
Insurance Customer Service Representative/Broker Sales Representative
Senior Marketing Specialists
08.2006 - 05.2010
Associate of Science - Business Administration
Moberly Area Community College
Associate of Applied Science - Nuclear Medical Technology
Foothill College
High School Diploma -
Kirksville Sr. High School
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