Mason Allender
Pikesville,Maryland
Summary
Results-driven Account Growth Specialist with a proven track record of fostering revenue growth and enhancing client relations. Seeking to leverage expertise in CRM software, business development, and customer retention to transition seamlessly into a dynamic Customer Success Manager role. Adept at cultivating strong client partnerships, optimizing schedules, and driving successful outcomes. Eager to apply strategic insights and exceptional communication skills to ensure customer satisfaction and contribute to the overall success of the organization.
Overview
4
4
years of professional experience
Work History
Account Growth Specialist
ZoomInfo
Pikesville, Maryland
12.2022 - Current
- Developed and maintained strong relationships with key decision-makers and influencers within client organizations, serving as their trusted advisor.
- Collaborated cross-functionally with internal teams to understand client needs and develop customized solutions aligned with their business objectives.
- Leveraged data-driven insights and market research to identify growth opportunities within existing accounts, strategically planning account expansion initiatives.
- Managed a pipeline of accounts, effectively tracking and progressing opportunities through the sales cycle using CRM software.
- Met with customers to discuss best practices and drive outcomes.
BDR Candidate
Re:work Training
Pikesville, MD
08.2022 - 12.2022
- Helped RE:WORK scale impact by generating qualified prospects through participation in an 8-Week Tech Sales Training Program.
- Generated outbound leads & handled inbound leads for the company’s 8-Week Tech Sales Training Program, Donor Program & Corporate
Partnership Program.
- Qualified and developed a robust sales pipeline for re:WORK’s spectrum of programming, scheduled and conduct sales calls and demos.
- Worked closely with Sales and Marketing teams to develop regular strategic plans to meet the company’s monthly, quarterly, and annual
goals. Updated prospect records in CRM to ensure accurate reports, communicating identified areas of improvement in the sales process.
Sales Representative
La-Z-Boy Furniture
Pikesville, MD
09.2019 - 12.2022
- Effectively built relationships with both established and potential customers.
- Established strong client relationships to drive business development.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Created and improved business pipeline using cold and warm techniques.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Trained successful business development personnel to optimize marketing performance and learn industry.
Education
High School Diploma -
Randallstown High School
Randallstown, MD06.2017
Skills
- CRM Software
- Revenue Growth
- Business Development
- Client Relations
- Schedule Management
- Customer Retention
Accomplishments
- Increased Annual Revenue: Successfully contributed to a 20% increase in annual revenue by strategically upselling and cross-selling additional products and services to existing clients.
- Exceeded Quarterly Quotas: Consistently surpassed quarterly sales quotas, achieving an average of 115% quota attainment over the past year, leading the team in exceeding targets.
- Nurtured Key Accounts: Cultivated strong relationships with key accounts, resulting in a 30% increase in repeat business and referrals from these clients.
- Top Performer in Product Adoption: Recognized as a top performer in driving product adoption among clients, leading to increased customer satisfaction and decreased onboarding time.
- Collaborative Cross-Functional Efforts: Collaborated with the product and marketing teams to develop targeted campaigns, resulting in a 25% increase in upsell opportunities and overall revenue.
- Upsell and Expansion Revenue: Accounted for over 40% of upsell and expansion revenue within the sales team, showcasing an innate ability to identify and capitalize on growth opportunities.
- Lead Customer Growth Team LTS to discuss my workflow and how it contributed to my immediate success at Zoominfo
Affiliations
- Dedicated part of my Church group known as Mens Rights of Passage. During my tenure, I assisted in food drives for the homeless, Identified key speakers for weekly speaker sessions, Mentored the youth in various aspects of real world situations and one of my most important ventures, I had traveled to South Africa to donate shoes and food to children in adoption centers.
Timeline
Account Growth Specialist
ZoomInfo
12.2022 - Current
BDR Candidate
Re:work Training
08.2022 - 12.2022
Sales Representative
La-Z-Boy Furniture
09.2019 - 12.2022
High School Diploma -
Randallstown High School