Mason Benoit
Perry,GA
Summary
Dynamic leader, encouraging manager, and analytical problem-solver with talents for team building, leading and motivating, and relationship-building skills. Proficient in using independent decision-making and sound judgment to positively impact company and employee success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
General Manager
J Auto Ranch/The Service Center
01.2023 - 10.2024
- Drive the performance of Sales and Service by attracting, developing and retaining great talent, while creating an exceptional buying and ownership experience for customers
- Setting a clear vision and goals for the store to achieve, and engaging and motivating the team to achieve these goals
- Developing and maintaining productive relationships with industry partners
- Analyzing the business to determine shortfalls and developing processes to improve performance
- High-level of involvement in the day-to-day operations
Vehicle Acquisitions
Five Star Automotive Group
04.2020 - 04.2022
- Review vehicle condition reports through partner auctions
- Determine wholesale and retail prices
- Inspect and accept vehicles arriving onsite
- Create and execute reconditioning plan to prepare vehicle for sale
- Using sound judgement and research to acquire vehicles for sale
- Work with management and current market data to identify inventory needs across 7 locations
Business Manager
Five Star Automotive Group
11.2019 - 04.2020
- Oversee dealership customer loan origination and approval process
- Establish and maintain strong relations with partner lenders
- Maintain accurate monthly, quarterly and year-end reports
- Determine the customer’s need for financing and explore payment options
- Establish a positive relationship with customers as they are presented products and services
- Present warranties, credit insurance, GAP insurance and other beneficial products offered by the dealership
- Secure and finalize transactions in a legal and ethical manner while maintaining a high level of productivity
- Meet monthly forecast for finance and insurance income, penetration levels and customer satisfaction
- Accurately prepare all federal, state, and dealer paperwork related to the transaction and submits to the dealership’s Accounting Department in a timely manner
- Enhance customer satisfaction during the entire purchase experience
- Supervise the financial services associates to ensure individual and department goals are met
General Manager
Five Star Automotive Group
03.2018 - 11.2019
- Responsible for ensuring the overall success of the sales department and providing leadership and guidance to all employees
- Responsible for profitability in new and used vehicle departments
- Develop and execute processes to achieve monthly and annual forecasts for new and used vehicle departments
- Hire, mentor and monitor the performance of sales managers, business managers, and sales representatives
- Maintain superior customer service (CSI) through dealership culture
- Review current processes daily for the sales department and make necessary adjustments to increase production
- Assist in developing an advertising and marketing plan
- Work directly with employees and customers to develop relationships and help bridge disconnects in the sales process
- Build rapport with customers to build a base of referrals to establish customer network
- Provide training and support to all staff
- Assist sales managers in closing deals and attracting more customers
Sales Manager
Five Star Automotive Group
08.2015 - 12.2017
- Work directly with employees and customers to develop relationships
- Provide training and support to the sales staff
- Help manage all other aspects of the department
- Be ethical and transparent in leading operations
- Create a positive and compliant working environment and sales culture
Sales Representative
Five Star Automotive Group
11.2013 - 08.2015
- Build relationships & create customers for life
- Assist customer in selecting a vehicle by asking questions and listening carefully to their responses
- Demonstrate a high level of commitment to customer satisfaction
- Perform high-quality and professional demonstrations of new/used vehicles
- Learn to overcome objections and thrive in sales situations
- Attend product and sales training courses
- Follow up on all post-delivery items such as title/paperwork, feature & benefit usage and any special requests to ensure that customer expectations are not just met but exceeded
Education
High School Diploma -
PennFoster EDU
Online05.2011
Skills
- Leadership
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Time Management
- Training and coaching
- Staff Management
- Inventory Control
Timeline
General Manager
J Auto Ranch/The Service Center
01.2023 - 10.2024
Vehicle Acquisitions
Five Star Automotive Group
04.2020 - 04.2022
Business Manager
Five Star Automotive Group
11.2019 - 04.2020
General Manager
Five Star Automotive Group
03.2018 - 11.2019
Sales Manager
Five Star Automotive Group
08.2015 - 12.2017
Sales Representative
Five Star Automotive Group
11.2013 - 08.2015
High School Diploma -
PennFoster EDU
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