Mason Borisoff
Berkley,MA
Summary
Dynamic lead driver with expertise in team leadership, vehicle inspection, and customer relationship management. Proven ability to train new drivers and ensure safety compliance, contributing to efficient delivery operations.
Overview
7
7
years of professional experience
Work History
Lead Driver
Cargo to You LLC
Middleboro, Massachusetts
07.2024 - Current
- Ensured timely deliveries while following all traffic and safety regulations.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Trained new drivers on company policies and safe driving practices.
- Supervised and trained new drivers in safe driving techniques and company policies.
- Monitored driver performance, providing feedback when necessary.
- Completed pre- and post-trip inspections of assigned equipment and vehicles.
- Provided support to drivers during their route if needed.
- Ensured that all vehicles were inspected and maintained properly.
- Tracked driver behavior, timekeeping and attendance.
- Checked vehicle after shift for damage.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
Customer Service Representative and Store Closer
Shaw's Supermarket
Raynham, Massachusetts
08.2019 - 12.2024
- Processed transactions accurately at the cash register.
- Operated cash register, credit card machine and computer.
- Resolved customer complaints by identifying root causes and implementing effective solutions.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about promotions and loyalty programs, enhancing their shopping experience and engagement.
- Assisted customers with inquiries and product information.
- Cultivated strong customer relationships through personalized service, fostering loyalty and repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Collaborated with team members to ensure efficient operations.
- Trained new employees on customer service protocols.
- Trained staff on closing tasks and proper security protocols.
- Supervised store closing procedures to ensure safety and compliance.
- Coordinated with team members to maintain cleanliness and organization.
- Resolved customer inquiries and complaints during closing hours.
- Resolved conflicts between employees or customers in a professional manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with locating products throughout the store.
- Assisted with training new employees on proper handling of cash registers and other store operations related tasks.
- Assisted with training new employees on proper handling of cash registers and other store operations related tasks.
Education
Associate of Science - General Studies
Bristol Community College
Fall River, MA05-2024
Skills
- Vehicle inspection
- Safe driving techniques
- Team leadership
- Performance monitoring
- Route optimization
- Customer relationship management
- Attention to detail
- Adaptable Decision-making
Timeline
Lead Driver
Cargo to You LLC
07.2024 - Current
Customer Service Representative and Store Closer
Shaw's Supermarket
08.2019 - 12.2024
Associate of Science - General Studies
Bristol Community College