Summary
Overview
Work History
Education
Skills
Timeline
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Mason Brown

Endicott,NY

Summary

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

6
6
years of professional experience

Work History

Frozen Foods Coordinator

Wegmans Food Markets, Inc
08.2024 - Current
  • Stock and organize the frozen food section.
  • Supervise and train staff in proper stocking techniques, product handling, and safety protocols.
  • Manage inventory by conducting regular stock counts, placing orders, and monitoring product levels to ensure availability and minimize out-of-stock situations.
  • Assist in ordering and receiving shipments of frozen goods.
  • Provide excellent customer service by answering customer questions about products and making recommendations.
  • Collaborate with team members to keep the frozen food area clean and organized.
  • Assist with regular stocktaking and inventory audits
  • Implement product displays and promotions to maximize sales and attract customer attention.

Front End Coordinator

Wegmans Food Markets, Inc
03.2023 - 08.2024
  • Oversee day-to-day operations of the front-end area, including cash registers, checkout lanes, and customer service counters, ensuring smooth and efficient operations.
  • Monitor and manage register lines to ensure fast, efficient, and customer-friendly service, reducing wait times during peak hours.
  • Address and resolve customer complaints or concerns related to checkout or payment issues, maintaining a calm and professional demeanor in high-pressure situations.
  • Monitor and maintain cleanliness and organization in the front-end area, ensuring a welcoming and organized space for customers.
  • Ensure that all registers are stocked with necessary supplies (e.g., receipt paper, bags, etc.) and report any technical issues with point-of-sale (POS) systems to management for quick resolution.
  • Assist customers at the customer service desk with returns, exchanges, product inquiries, and resolving issues, maintaining professionalism and problem-solving skills.

Janitorial Worker

Wegmans Food Markets, Inc
06.2021 - 03.2023
  • Clean and maintain all areas of the retail store, including floors, restrooms, break rooms, storage areas, and entrances, ensuring a clean and safe environment for both customers and staff.
  • Regularly empty trash bins and dispose of waste, ensuring a neat and tidy appearance throughout the store.
  • Restock cleaning supplies, paper products, and soap dispensers in restrooms and other areas as needed.
  • Ensure proper use and storage of cleaning chemicals, following safety guidelines and company policies to maintain a safe environment for staff and customers.
  • Monitor and maintain cleaning equipment, ensuring that tools are in good working condition and reporting any needed repairs.

Cart Attendant

Wegmans Food Markets, Inc
06.2019 - 03.2023
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Removed broken and unserviceable carts from inventory for repair.
  • Maintained an organized cart retrieval system to ensure consistent availability for customers during peak hours.
  • Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.

Cashier

Wegmans Food Markets, Inc
12.2018 - 06.2019
  • Processed customer transactions efficiently, handling cash, credit, debit, and digital payments with accuracy.
  • Fostered a welcoming and positive environment for both customers and team members, ensuring that all customers felt valued and respected during their shopping experience.
  • Managed high-volume checkout areas, ensuring quick service during peak hours and minimizing wait times for customers.
  • Assisted with bagging purchases and ensuring items were properly scanned and packaged for customers.
  • Worked with team members and management to maintain store flow and assist in stocking or organizing when necessary.
  • Actively listened to customer needs and concerns, providing personalized recommendations and solutions to enhance their shopping experience.

Education

High School Diploma -

Newark Valley Senior High School
Newark Valley, NY
06-2021

Skills

  • Customer service
  • Effective Task Prioritization
  • Team Management
  • Transaction Processing
  • Effective Complaint Resolution
  • Inventory Replenishment
  • Efficient Time Allocation
  • Verbal and written communication
  • Technical Proficiency
  • Effective Telephone Communication

Timeline

Frozen Foods Coordinator

Wegmans Food Markets, Inc
08.2024 - Current

Front End Coordinator

Wegmans Food Markets, Inc
03.2023 - 08.2024

Janitorial Worker

Wegmans Food Markets, Inc
06.2021 - 03.2023

Cart Attendant

Wegmans Food Markets, Inc
06.2019 - 03.2023

Cashier

Wegmans Food Markets, Inc
12.2018 - 06.2019

High School Diploma -

Newark Valley Senior High School

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Mason Brown