Mason Burke
Denton,TX
Summary
I have a diverse background in blue-collar and retail roles, but I'm now focused on transitioning into the IT sector. I'm currently pursuing certifications at MyComputerCareer, including CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft Azure Fundamentals, and Microsoft Security, Compliance, & Identity Fundamentals. My experience in the Automotive industry has sharpened my analytical and problem-solving skills, which I believe will be valuable in IT. I'm excited about contributing to the IT sector and confident that my academic efforts and professional experience will support a smooth transition.
Overview
4
4
years of professional experience
Work History
Help Desk Technician
Solvity Solutions
01.2024 - Current
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Streamlined help desk processes for increased productivity and improved response times.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Improved user experience with proactive system maintenance and updates.
-
Duties Included but not limited to:
Remote support (Windows/ MAC)
Hardware setup
Cyber security program installation (anti-virus)
Data Migration/Conversion
Cloud storage services
Remote Monitoring (Itarian)
Data automation
Warehouse Worker
MBS Seed INC
08.2023 - Current
- Milling and cracking grain for distilleries All over Texas
- Bagging seed
- Mixing custom blends for farmers in North Texas
Heavy Equipment Operator
Denton Sand Farm
02.2023 - 08.2023
- Operate a CAT 745B dump truck
Heavy Equipment Operator
Civil constructors
09.2022 - 02.2023
- Safely operate heavy equipment, specifically CAT 740B
Farm Hand
Natures Way Living
12.2021 - 09.2022
- Groundskeeper for 600+ acres.
- Duties include but are not limited to:
- Zero-turn 400 acres.
- Weed eat needed areas.
- Tractor work.
- Skid steer work.Care of chickens, ducks, and goats.
Foreman
RS lawn and landscape
05.2020 - 08.2021
- Effectively manage 4 employees across the metropolitan Nashville area.
Education
Certificates in Cybersecurity -
MyComputerCareer.com-Raleigh
01.2024
Skills
- Computer skills
- Mechanical automotive diagnostics
- Electronic automotive diagnostics
- Problem-solving
- Windows 10
Timeline
Help Desk Technician
Solvity Solutions
01.2024 - Current
Warehouse Worker
MBS Seed INC
08.2023 - Current
Heavy Equipment Operator
Denton Sand Farm
02.2023 - 08.2023
Heavy Equipment Operator
Civil constructors
09.2022 - 02.2023
Farm Hand
Natures Way Living
12.2021 - 09.2022
Foreman
RS lawn and landscape
05.2020 - 08.2021
Certificates in Cybersecurity -
MyComputerCareer.com-Raleigh
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