Mason Camp
Birmingham,AL
Summary
Adept in customer service excellence and time management, my tenure at Blue Cross Blue Shield of Alabama enhanced first-call resolution rates significantly. I excel in complaint handling and multitasking, proven through mentoring roles and reducing call wait times, showcasing my ability to lead with empathy and efficiency.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Blue Cross Blue Shield of Alabama
03.2018 - Current
- Strengthened relationships with customers through empathetic communication while maintaining professional boundaries.
- Participated in regular performance evaluations, embracing constructive feedback to improve skills and enhance personal growth.
- Reduced call wait times by implementing effective time management strategies during high-volume periods.
- Mentored new team members, providing guidance on best practices for customer service excellence.
- Handled escalated calls with professionalism, ensuring satisfactory resolution for both the customer and the company.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
Energy Sales Representative
Buffalo Rock
08.2017 - 01.2018
- Maintained comprehensive knowledge of industry trends and advancements, ensuring accurate information was presented to clients.
- Reduced customer churn rate with proactive communication efforts, ensuring satisfaction throughout the entirety of the contract term.
- Navigated complex regulatory requirements during negotiations while advocating for both the company's interests and those of our clients.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Developed strong relationships with customers, resulting in long-term contracts and repeat business.
Shift Manager
Indian Hills Country Club
05.2016 - 06.2017
- Promoted a positive work environment through open communication and constructive feedback.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Bachelor of Arts - Telecommunications
The University of Alabama
Tuscaloosa, AL05.2017
Skills
- Customer service excellence
- Customer Response
- Complaint Handling
- Call center experience
- Incoming Call Management
- Time management abilities
- Effective Communication
- Multitasking Abilities
Timeline
Customer Support Specialist
Blue Cross Blue Shield of Alabama
03.2018 - Current
Energy Sales Representative
Buffalo Rock
08.2017 - 01.2018
Shift Manager
Indian Hills Country Club
05.2016 - 06.2017
Bachelor of Arts - Telecommunications
The University of Alabama
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