Mason Ceplecha
Lombard,IL
Summary
Overall i have great skills with face to face communitcation and non face to face conversation. like Via email, text, phone, or work related format. i have been working since i was 16 and have developed skills others cant produce in a work environment. when it comes to work i like being hands on and figuring out problems in a timely manner.
Overview
7
7
years of professional experience
Work History
Lead Dishwasher
Northern Michigan University Dining Services
10.2021 - Current
- Improved kitchen efficiency by streamlining dishwashing processes and maintaining organization.
- Reduced wait times for clean dishes by prioritizing tasks and managing time effectively.
- Enhanced cleanliness standards with thorough sanitization of all dishware, utensils, and cooking equipment.
- Increased workplace safety by consistently adhering to health and sanitation guidelines.
- Streamlined the workflow for the dishwashing station, increasing overall kitchen productivity.
- Promoted a positive work environment with strong communication skills among all staff members.
- Stepped into additional roles during busy times to boost coverage of important stations.
Customer Service Associate, Paint Department
Menards Hardware
05.2021 - 08.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Participated in cross-functional teams to address complex customer concerns, resulting in prompt resolution of issues.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Increased revenue by cross-selling and upselling products and services.
Hardware Store Clerk
Lombard ACE Hardware
04.2017 - 08.2020
- Enhanced customer satisfaction by providing knowledgeable assistance and recommending suitable products for their needs.
- Streamlined inventory management by accurately updating stock levels and maintaining organized shelves.
- Boosted store efficiency by operating cash registers, handling transactions, and reconciling end-of-day reports.
- Increased overall sales by effectively upselling additional items and promoting ongoing promotions to customers.
Education
Bachelor of Science -
Northern Michigan University
Marquette, MI12.2024
High School Diploma -
Willowbrook Highschool
Villa Park, IL04.2020
Skills
- Strong Communication
- Punctuality
- Organizational Skills
- Sanitation Standards
- Inventory Management
- Task Delegation
- Customer Service
- Decision Making
- Time Management
- Staff Training
- Equipment Operation
- Heavy Lifting
Timeline
Lead Dishwasher
Northern Michigan University Dining Services
10.2021 - Current
Customer Service Associate, Paint Department
Menards Hardware
05.2021 - 08.2021
Hardware Store Clerk
Lombard ACE Hardware
04.2017 - 08.2020
Bachelor of Science -
Northern Michigan University
High School Diploma -
Willowbrook Highschool
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