Mason Ciotta
Canton,OH
Summary
Dynamic professional with a strong track record in management and operational efficiency. Skilled at leading cross-functional teams, optimizing processes, and enhancing customer service standards. Committed to driving measurable improvements that align with organizational goals and elevate service value.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Head Foreman
Warstler Bros. Landscaping, Inc
Canton, OH
04.2024 - Current
- Scheduled staff hours and allocated resources to maximize team member performance.
- Established performance and customer service standards to elevate team accountability and service quality.
- Monitored compliance with health and fire regulations to reduce risk.
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.
- Reviewed procedures and operational challenges to uncover service and safety improvements.
- Collaborated with other departments within the organization to facilitate cross-functional projects.
- Coordinated crew member shifts to align with workload demands, enhancing operational flow.
- Provided constructive feedback to help employees reach their highest potentials.
- Exhibited strong organizational and problem solving skills to identify challenges, develop solutions, and improve operations efficiency.
- Enforced disciplinary action to uphold workplace standards.
- Identified improvement areas in team dynamics and developed targeted plans to enhance collaboration and success.
Fulfillment Associate
Amazon Services LLC
Canton, OH
01.2022 - 02.2023
- With my background working as a Fulfillment Associate, I understand the importance of meeting deadlines without compromising quality standards set by the company.
- I demonstrate exemplary multitasking capabilities when monitoring multiple orders simultaneously while adhering strictly to established guidelines.
- I possess excellent attention to detail when performing duties such as labeling packages correctly or verifying order information before processing it further.
- As part of my job responsibilities, I routinely collaborate with cross-functional teams in order to meet operational goals.
- I have honed my problem solving skills by troubleshooting issues related to orders or shipments quickly and efficiently.
- Collaborated with leadership to develop new strategies to improve fulfillment processes.
- Having worked as a Fulfillment Associate, I possess advanced knowledge of warehouse safety protocols which allows me to work effectively while minimizing risks associated with manual labor activities.
- My ability to think on my feet helps me anticipate potential problems during the process of fulfilling orders so that they can be addressed quickly.
- My experience has enabled me to develop proficiency in shipping and receiving processes, including order-picking and packing.
- Followed company policies and procedures to drive safety of associates and customers.
Crew Manager
Warstler Brothers Landscaping
Canton, OH
07.2018 - 11.2021
- Scheduled staff hours and allocated resources to maximize team member performance.
- Established standards for personnel performance and customer service.
- Monitored compliance with health and fire regulations to reduce risk.
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.
- Reviewed procedures and operational challenges to uncover service and safety improvements.
- Collaborated with other departments within the organization to facilitate cross-functional projects.
- Coordinated scheduling shifts among crew members based on workload demands.
- Provided constructive feedback to help employees reach their highest potentials.
- Exhibited strong organizational and problem solving skills to identify challenges, develop solutions, and improve operations efficiency.
- Enforced disciplinary action when necessary while maintaining a fair work environment.
- Identified areas of improvement within the team dynamics and created plans for success.
Assistant Manager
Family Dollar
Canton, OH
04.2016 - 06.2018
- Helped oversee the daily operations of the store, managing staff and inventory.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
Assistant Store Manager
Zoup
Canton, OH
02.2013 - 03.2016
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Supervised cash handling processes to ensure accuracy of transactions.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Maintained organized store environment for customer and employee health and safety.
- Assisted with training staff on all internal operational functions.
- Coached employees on customer service and selling techniques.
- Provided training to new employees on company policies and procedures.
- Assisted in recruiting process, hiring and retaining top talent.
- Performed regular audits of merchandise displays and stock levels.
- Directed employee tasks and time management, improving customer experiences.
- Prepared staff work schedules and assigned specific duties.
- Demonstrated ability to manage and motivate staff to achieve sales targets.
- Helped set team performance standards to reach company objectives.
- Tracked daily operational activities such as store expenses, payroll records.
- Updated records related to sales, customer feedback, and inventory.
- Taught loss prevention practices and policies to minimize shrink.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
Customer Representative
VXI Solutions
Canton, OH
01.2011 - 01.2013
- Gained knowledge of the company's products and services to effectively answer customer questions.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Analyzed and collected customer information to prepare product or service reports.
- Documented detailed notes regarding each interaction with customers in order to ensure accurate follow-up actions were taken.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Provided exceptional customer service by promptly responding to inquiries and resolving customer issues.
Education
High School Diploma -
GlenOak High School
1801 Schneider St NE, Canton, OH 4472106-2010
Skills
- Management
- DOT regulations
- Outdoor work
- Communication skills
- Phone communication
- Strategic Decision-Making
- Operational Efficiency
- Continuous Development
- Team Relationships
- Customer Order Fulfillment
- Management Support
- Microsoft Office
- Time management
- Cooking
- Customer service
- Cash register operations
- Restaurant experience
- Serving clients
- Forklift
- Retail customer service procedures
- Employee relationship building
- Customer communication
Certification
Driver's License
Timeline
Head Foreman
Warstler Bros. Landscaping, Inc
04.2024 - Current
Fulfillment Associate
Amazon Services LLC
01.2022 - 02.2023
Crew Manager
Warstler Brothers Landscaping
07.2018 - 11.2021
Assistant Manager
Family Dollar
04.2016 - 06.2018
Assistant Store Manager
Zoup
02.2013 - 03.2016
Customer Representative
VXI Solutions
01.2011 - 01.2013
High School Diploma -
GlenOak High School